Cisco Wireless WAN Room for Improvement

Dave Orr
Consultant at a tech services company with 10,001+ employees

With the WMM there are a few bits and pieces missing that some of the other vendors have. Cisco has a bad habit, although they'd probably see it as a good habit, of not applying extras. I want more managing features. Cisco would love you to go and buy Cisco Prime, which is very expensive, especially if you want to get reports active for the SME market. They generally don't add to existing products and are actually outpricing themselves. Cisco needs to realize that if they want to reach a global market, there are many markets within that. They need a price point that allies a smaller market and sometimes a specific country. I work in Northern Ireland and Ireland, which is very much SMB, and Cisco has priced themselves out of that market. From a management perspective, if I want to get good reports and good troubleshooting capabilities, I have to go and buy an additional product, Prime or another product that they facilitate. Aerohive products and the like have that under the hood and are a cheaper product. Cisco needs to be paralleling what the other vendors' devices are doing and giving what could be other markets the ability to use the product. For now, they've priced themselves out in some locations.

In terms of additional features, they need to look at the market and need to look at whether or not it includes more management features under the hood and more layers to functional troubleshooting which other vendor devices do, that would be a big improvement. But they need to be built into the product that you buy, and you shouldn't have to go and pay thousands of pounds for an additional management platform. There should be a level of management solution purchased through the standard WLAN, Cisco's WLAN solution. There isn't enough.

View full review »
Network Engineer at a pharma/biotech company with 201-500 employees

Improvement could be made in the planning - WiFi survey and planning, and WiFi key mapping - should both be included in high-end devices. You would expect them to be included in such a product. When we bought it, 5508 was a high-end device. Some aspects could be achieved automatically by the wireless controller. For example, if there is a single access point deployed in a densely populated area, there will be many users and all those users bring down the speed. I think an option where the range of the access points is determined by the signal strength of the end-users would be good. There should be a mechanism mitigating that because when a user with a low WiFi signal connects, he basically crashes the experience for everyone else. Some automation on their part would be good.

A neat feature that some of the other vendors have is that of informing, where I can tell the access point to narrow down its signal and focus it in a specific direction. That is very handy, for example, in long corridors where you don't want the access point to spread its signal everywhere but rather focus it to a narrow field of vision, so to speak. That's a feature I would like to see. Vendors like Aruba have things like tracking mobile devices. That would also be a handy feature because it allows you to pinpoint areas that have low WiFi coverage. Another feature would be a dynamically generated heat map. Let's say you can see on a heat map where the user has been and can follow his WiFi experience in terms of signal to noise ratio, signal strength and the like as well as interference by other machines detected in that path, how the access points see each other and the strength of signal they're producing. The only thing missing is the piece of software that could show you that graphically.

I would like to see a centralized management where I don't need to log on to every controller and then proceed from there. Also, a centralized management for multiple wireless control deployments and, of course, features such as user tracking so I can pinpoint the user, all the way down to the wireless control access point and switch that the access point is connected to. 

View full review »
Lead Solutions Architect at a educational organization with 1,001-5,000 employees

The solution is very expensive, and I think the price should be more competitive, like with Aruba, Meraki, and other products. The price model is very high but the manageability is simple. 

View full review »
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
509,641 professionals have used our research since 2012.
Alexander Rauch
Delivery Manager Network Services at a consumer goods company with 1,001-5,000 employees

The pricing of the solution could always be better. If they could work to make the costs more competitive, that would be ideal.

View full review »
Irshad Mehmood
Technical Project Manager at Saudi Telecom Company

The reporting feature needs improvement, especially adding information with regards to availability uptime. Currently, we have to calculate this on our own by using a performance tool and then customize the reports to display it. This information is a major concern for us because we need to know how much uptime is available to our customers.

View full review »
Network Operations Supervisor at a government with 10,001+ employees

The integration support technology should be improved. We have more sites to the technology itself and before we only had to connect the access points to a controller. Now we use most of the pieces of what the wireless as a concept can provide. So more integration and support will be great. 

View full review »
Suresh Bidwai
Manager - IT at a aerospace/defense firm with 1,001-5,000 employees

The prices are high and should be reduced in order to be more competitive.

View full review »
Network & Information Security Engineer at a healthcare company with 5,001-10,000 employees

The worst thing about the Cisco controllers is that they only have two ports. The design of having only two physical ports is very bad.

View full review »
Senior Network Engineer, IT Manager at Fraunhofer IGD

We're in the phase of deploying a new system, so I can't speak to what might be lacking in the solution just yet.

I'm curious to see how Wi-Fi 6 will function. You have access points supporting Wi-Fi 6, but no clients know about it really.

Pricing is very high with Cisco products. It's something that many people complain about. They should work to make it more affordable.

View full review »
Senior Consultant at a tech services company with 1,001-5,000 employees

The solution has all the features we need, but it is very expensive.

View full review »
Department Leader: Project Leadership Production Compact at a retailer with 10,001+ employees

In the future, Cisco Wireless WAN could improve its ability to expand.

View full review »
Senior Consultant at a tech services company with 501-1,000 employees

The pricing could be improved in future releases. It's quite expensive.

View full review »
Founder, CEO at Espina IT

The cloud interoperability needs improvement.

View full review »
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
509,641 professionals have used our research since 2012.