Citrix ADC Customer Service and Technical Support

Richard Hussain
Solutions Architect, Virtualization
Surprisingly, tech support for NetScaler has been amazing. I have always been able to find, say 95 percent of the time, really good engineers and have been able to get good support. In that regard, there has been much improvement. In the past, two years back and before that, the support was really not great. Every now and then you would run into some good engineer but the rest of them were pretty basic. They would waste your time. For about a year, a year and a half now, I have been getting really good support. View full review »
Flight9875
User at a logistics company with 1,001-5,000 employees
Their technical support is decent. It could use some improvement. Help desks and technical support are good but you can tell that there's been turnover. We'll have complex issues that we're trying to work through and we would like somebody who's more experienced and not somebody who had just gone through training. Employee retention on the help desk would go a long way. View full review »
OMKaewsaenchai
Total Solution System Engineer at AMR Asia Co., Ltd.
Technical support from Citrix is pretty good and they respond pretty fast, but the issue is that when we have some configurations that are problematic, they don't always know how to fix them. When we integrate Citrix NetScaler with an app or desktop, the technical support from Citrix doesn't know how to configure NetScaler. They don't collaborate well. Their communication is sometimes lacking. They speak too fast. Overall, though, Citrix provides good support. View full review »
Learn what your peers think about Citrix ADC. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
reviewer1323054
Principal IT Consultant at a tech services company with 10,001+ employees
Technical support could be better. Response is good but when I open a ticket at Citrix because I have a problem, it's not because I want to check a simple configuration task on a support line, I want a solution. View full review »
JackHsu
Technical Manager at a tech services company with 1-10 employees
The technical support for this solution is pretty good. View full review »
Vitor Arruda
IT Infrastructure Analyst at WEG
We have a contract with the re-seller, who has good expertise. If they cannot fix the issue then they escalate it to Citrix, where the tickets are usually solved. Sometimes this takes a little longer because of the multilevel ticket priority. Ideally, it should be possible for the re-seller to assign it directly to level three. View full review »
MakrandTare
Senior Manager at Vodafone
We have contacted their technical support. They provided their contact details, the account manager details, so we contacted them frequently and as required. They are very good. View full review »
Stu3219
Solution Architect with 10,001+ employees
Technical support seems very knowledgeable if we have any problems. Support had been good when we needed it. We have not needed it that much, but they are good to work with. View full review »
reviewer1220262
Customer Service Engineer at a tech services company with 51-200 employees
I am quite satisfied with the technical support. View full review »
reviewer1170162
Solution Architect at a tech services company
Support has been okay so far. We only ever call about two times a year, but each time we get the right help. Once we called about custom features and they supported us quite well. View full review »
AdedolapoBadaru
Network Support Officer at Flour Mills of Nigeria Plc
My consultant handles the first level of technical support for me. View full review »
Khatib Mechentel
Infrastructure Project Manager and Architect at Conseil Départemental Seine-Maritime
I have contacted their technical support. They're good. We have a meeting with them once a month. Their support is good. View full review »
JacquesBodenstein
Senior Engineer at a tech services company with 51-200 employees
I am satisfied with the technical support. View full review »
reviewer898881
Security Specialist at a energy/utilities company with 51-200 employees
We have created two support tickets and our problems were successfully solved. The support is very good. View full review »
Dante Verastegui
Network Consultant at a tech services company
Great staff. I have never had an issue with them. They’ve been helpful. View full review »
Learn what your peers think about Citrix ADC. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.