Citrix ADC Room for Improvement
System Engineer at a computer software company with 10,001+ employees
We are looking for some in-depth monitoring and analytics and more information that Citrix Director doesn't provide. ControlUp has insights that not only give you an overview but also allow you to do some drill-down troubleshooting for what's going on in your environment. We are looking for some more analytical and monitoring data to be able to monitor the environment better, not only from an application standpoint but also from the standpoint of the infrastructure to everything it sits on. They can provide more data to the administrators about what's going on within the application. They can provide data not only on the application side but also about what the application sits on. They're making strides with Citrix Analytics in regards to that.View full review »
Citrix ADC can be really complex. It isn't very simple like some other appliances that I've worked with. You need a lot of skill and experience to manage it. I'm not talking about a year or two. You need at least four years to understand it very well. It is not that easy to learn. They should make it a lot simpler for users to understand the management of it. They can also provide some additional training. The material they have on the site is not sufficient enough for you to understand how to manage it. Their training is expensive, and not everyone has the funds and experience for it.
Citrix isn't very popular around these parts of the world. So, it can use some more marketing, sales, enlightenment, and advertisement. These could bring more market for them. Basically, there are just a few companies that really go for Citrix. Most of the companies go for VMware because they marketed themselves more than Citrix. There isn't much difference between Citrix and VMware. VMware is a little more robust than Citrix. Citrix has focused more on desktops rather than server virtualization, and that's the advantage VMware has over Citrix.
Citrix also needs to educate and inform users about the infrastructure that is supported with a version. Currently, if the customers don't look at the datasheet, they might miss this important information.View full review »
The multi-tenancy isn't ideal.
The solution should be able to scale more effectively than it does.
Technical support could be improved upon.
Recently, we tried to configure AAA authentification and we ran into some issues using the web-based GUI. When you are on the console it works, however, when you're on the web-based version when you log in with your AAA credentials, it's very very slow. That is something that we're beginning to see and something they need to address.View full review »
Principal IT Consultant at a tech services company with 5,001-10,000 employees
The solution has too many bugs in the software and it's always difficult when you need to update. If you have bugs in one firmware and you fix them and then update, sometimes it doesn't work in the correct way. Even when there are new feature releases, the problems are not always solved. Instability is an issue. The product also offers a lot of features that are not necessary, you don't need them.
Bug fixing is a problem in this solution and they should consider focusing on that in any future release.View full review »
Senior Server Administrator at a financial services firm with 501-1,000 employees
The licensing model that Citrix employs need to be improved. There are specific features that we like but are not available at our licensing level.
There are certain features that are very useful and Citrix makes you pay a bit more for them. I think that they should be included as default features.
In the next release, I would like to have the ability to inspect the SSL payload. It should be included by default.View full review »
Technical Manager at a tech services company with 1,001-5,000 employees
Bugs in the software have had an impact on us. Better quality control or quality assurance would be an improvement.
Some of our customers have questioned the security of this solution lately, wondering whether it is safe or not, so enhancements in this respect would be good.View full review »
They can improve the scalability and the multi-tenancy feature.
We recently tried to configure an authentication, and we ran into some issues while using the web-based GUI. It was very slow when you log in with your credentials in the web-based GUI. Each time we clicked on the menu, it tried to do the authentication. It works properly in the console.View full review »
The interface needs to be improved because the competition is coming up with ones that are more eye-catching, straightforward, and sophisticated.View full review »
I will try to migrate all the tools to the cloud because there is more lab and more VPN scalability available in the cloud. It is not available on-premises.
Customer Service Engineer at a tech services company with 51-200 employees
The WAF component needs to be simplified so that it is easier to use.
In the next release, I would like to see more firewall policy support.View full review »
Solution Architect at a tech services company
The solution is a bit more expensive than some of the available solutions in this region. One solution in particular that I noticed was cheaper was Kemp.View full review »
Network Support Officer at Flour Mills of Nigeria Plc
I would like to see multifactor authentication added to this solution to improve the security.View full review »
Business Consultant. at a tech services company with 11-50 employees
We have issues with the certificates. All authorization processes need certificates, however, every three months we needed to change certificates. This process is complicated for us because Citrix does not have a not user-friendly interface and does not off user-friendly services. This needs a lot of improvement.View full review »
ADC from Citrix has added functionalities from other products and the usability is very difficult for someone who is used to a simpler user interface, it's a little bit of a mess to use.
In terms of the GUI's functionalities, it responds to our needs. I don't see a need for improvement for that.View full review »
I think the documentation should be improved - there should be more documentation. In the next release, I would like to see more analytics, better dashboards, and some management monitoring tools.View full review »
Technical Support Engineer at Greenware Technologies LLC
The security is okay, but the monitoring and reporting need improvement.
The price can be reduced. Our customers have compared the pricing and have indicated that there is a big difference compared to others, so it should be more competitive.View full review »