Citrix Gateway Customer Service and Technical Support

Solution Architect at vxnet.
It's software, it has its bugs, it's normal. The support has been very helpful. The engineering team is also responsive. From time to time we find a new bug and there's a good response from the support and the engineering team. They tend to solve it for instance, with a new version or by internally developing a specific patch. View full review »
The Citrix customer support is good. You should not have any problems from Citrix. View full review »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
We want Citrix to do their support level at a higher standard. They should provide some training videos for us. View full review »
Security Consultant at a tech services company with 11-50 employees
The technical support is fine. It's not the best, but fine. View full review »
Surya Kant Pasayat
Subject Matter Expert ADC at a tech vendor with 501-1,000 employees
I haven't used their technical support yet. View full review »
Citrix Pre Sales at a tech services company with 501-1,000 employees
Technical support is not good. I would rate them five out of ten. View full review »
Team Lead, Infrastructure & Technology at a real estate/law firm with 1,001-5,000 employees
I have not been in contact with technical support. View full review »
Senior Specialist for IT Infrastructure Solutions at a comms service provider with 1,001-5,000 employees
Technical support is okay. View full review »