Citrix NetScaler ADC Pros and Cons

Citrix NetScaler ADC Pros

Richard Hussain
Solutions Architect, Virtualization
One feature that works really well is the SSL VPN. It's very easy to set up and you can go very granular with it. You can define what user groups get what kind of access and the management overhead is very low.
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Flight9875
User at a logistics company with 1,001-5,000 employees
I can turn on features without actually owning a license. I can test them out, I can use them for a while, and then I can be licensed up. That's awesome. I don't have to have a license immediately before I can start to deploy things rapidly, rapid deployment is a plus.
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OMKaewsaenchai
Total Solution System Engineer at AMR Asia Co., Ltd.
For desktop application management, I recommend the NetScaler edition. This product is like a Swiss army knife. Citrix NetScaler ADC supports the education front-end.
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Vitor Arruda
IT Infrastructure Analyst at WEG
Helped us a lot with load balancing.
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it_user173682
Sr. Network Systems Engineer at a manufacturing company with 51-200 employees
The GSLB feature allows us to move services between data centers. We can do this in either a planned or unplanned manner. We have experienced service provider outages at our primary data center and GSLB will kick in to automatically modify DNS records to point to a secondary data center (active/passive). We also make use of GeoIP information to point clients to the closest data center for accessing applications.
Unified Gateway allows me to provide secure external access to applications for suppliers and customers while requiring Multi-Factor Authentication.
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Stu3219
Solution Architect with 10,001+ employees
Scalability is great. One of the best features of NetScaler is that it can scale out.
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Samar Choudhury
Assistant Vice President at Nagarro
ChiragMehta
Network & Security Lead at a tech vendor with 201-500 employees
Content Switching provides flexibility for routing traffic as desired to designated real servers. It also provides good geo capabilities through its GSLB feature.
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reviewer786540
System Administrator at a healthcare company with 501-1,000 employees
HTTP analysis and action. We have a lot of custom web applications that sometimes require custom header insertions. Some of these custom apps are external and, via the content switching, we can use one IP and leverage various back-end web app servers.
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reviewer845064
EUC Architect with 1,001-5,000 employees
The MAS integration for HDX Insight has provided teams with significant visibility into network performance of the user's connection.
The NetScaler appliance has provided a lot of customers with greater high availability for their enterprise applications within a single site and across multiple locations.
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Citrix NetScaler ADC Cons

Richard Hussain
Solutions Architect, Virtualization
The customization has always been a key area where some improvements are required. In the beginning, everything was for customizing the outer shell of it. You had to use the command-based utility and you had to do a lot of manual work. They have improved it a little bit and now there are some GUI-based functionalities that can be used. However, more can be done that doesn't require a lot of intervention. Right now there are some features, there are some customizations that can be done, but it's still very tedious, very cumbersome, a lot of work. So that could be simplified.
In every release - and it doesn't matter if it's a minor release or a major release - they keep moving things around and they keep changing the mechanism. So certain things can work in one version one way, and everything works really well, then when you upgrade it to the next version, it breaks everything because they have a new way of doing it.
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Flight9875
User at a logistics company with 1,001-5,000 employees
I would like to see them make it easier to do some of the more complex things. For example, a web re-direct requires two pieces to it. You have two ports and when people want to go to a web page, they just type in the webpage that on the backend it will redirect them to a secure link. The initial setup of that is cumbersome because you have to do it twice. There are things that can be replicated. The IP address, for example, is the same. This change would go a long way. Don't make me do it twice and don't make me have to read tons of documentation to figure out how to do it. Ease of configuration for some of the more complex processes would be a good improvement.
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OMKaewsaenchai
Total Solution System Engineer at AMR Asia Co., Ltd.
Citrix should improve the documentation. It is not really clear how to set up many features to our advantage. When we setup Citrix NetScaler ADC, we have to figure it out by ourselves without a lot of documentation.
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Vitor Arruda
IT Infrastructure Analyst at WEG
Technical support sometimes takes a little longer because of the multilevel ticket priority.
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it_user173682
Sr. Network Systems Engineer at a manufacturing company with 51-200 employees
The main areas for improvement would be around documentation and support. If a feature can be used in two or three ways, show that feature being used in all of those ways. Documentation seems to only cover the primary use case and leaves you to either run through trial and error or consult the user community. In terms of support, I have never actually had them solve any of my issues. I have always solved them myself and then provided the resolution to support.
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Stu3219
Solution Architect with 10,001+ employees
I would like to see more integration for single sign-on.
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Samar Choudhury
Assistant Vice President at Nagarro
Does not include security. A web application firewall would be a nice addition.
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ChiragMehta
Network & Security Lead at a tech vendor with 201-500 employees
Development team's response time could be better.
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reviewer786540
System Administrator at a healthcare company with 501-1,000 employees
Getting to use some of the advanced tools, even with the assistance of Citrix support, can be challenging.
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reviewer845064
EUC Architect with 1,001-5,000 employees
Reducing the overhead required for AppFlow data collection, specifically for HDX Insight, would be a huge improvement.
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Find out what your peers are saying about Citrix, F5, Kemp and others in Application Delivery Controllers. Updated: March 2020.
408,154 professionals have used our research since 2012.