Citrix NetScaler ADC Room for Improvement

Richard Hussain
Solutions Architect, Virtualization
The customization has always been a key area where some improvements are required. In the beginning, everything was for customizing the outer shell of it. You had to use the command-based utility and you had to do a lot of manual work. They have improved it a little bit and now there are some GUI-based functionalities that can be used. However, more can be done that doesn't require a lot of intervention. Right now there are some features, there are some customizations that can be done, but it's still very tedious, very cumbersome, a lot of work. So that could be simplified. There is one other thing that I would like to address. In every release - and it doesn't matter if it's a minor release or a major release - they keep moving things around and they keep changing the mechanism. So certain things can work in one version one way, and everything works really well, then when you upgrade it to the next version, it breaks everything because they have a new way of doing it. I don't know what can be done in that regard. I have seen it many times: A solution is working fine and then, all of a sudden, you upgrade and bam, now you have to redo everything a different way. In addition, if they could make the following improvement they would push out more NetScaler. The industry needs to know, or people need to know that NetScaler is not designed just for Citrix products like XenApp and XenDesktop, it can be utilized for everything. Other than that, the core of the product, or the engine, fits really well. It works well, it's doing really well so I don't see any improvements that are required there. View full review »
User at a logistics company with 1,001-5,000 employees
From an SDX perspective, having the ability to spin up a VPX, the way we spin up our regular features, quickly and have a 60-day trial while we spin up VPXs will give us the opportunity to do more proof of concept work quickly without having to buy the license and download the VPX. A feature like this would be helpful. I would also like to have video tutorials so that when you click the help link, you have the option to go to the Citrix forum and get information and help from other people and other users. Something that points you out to a tutorial video link that is a general overview. I liked the fact that is NetScaler out-of-the-box is intuitive. You can catch on fairly quickly. Especially when you're doing an advanced alert. You cannot do a re-direct quickly without going through some documentation and if nobody's done it before, they don't know what you're talking about. That is when a help link would be useful that could direct you to the right tutorial video and then it could point you directly after that video to further direction and explanation. Straight to the meat of things. Something like a quick video tip tutorial would be great. Whereas if you're an F5 customer, you don't get something like this and you do have DevCentral that you can go to get information, but it requires you to read through many documents and comb through trying to configure something that is complex. They should deliver the information quickly to end users to make it even faster and more efficient to deliver our own applications and services to customers. Video files can be large, they don't necessarily have to be on the box itself, but even through a link that quickly goes to their website or YouTube, whatever platform, could work. I would like to see them make it easier to do some of the more complex things. For example, a web re-direct requires two pieces to it. You have two ports and when people want to go to a web page, they just type in the webpage that on the backend will redirect them to a secure link. The initial setup of that is cumbersome because you have to do it twice. There are things that can be replicated. The IP address, for example, is the same. This change would go a long way. Don't make me do it twice and don't make me have to read tons of documentation to figure out how to do it. Ease of configuration for some of the more complex processes would be a good improvement. View full review »
Total Solution System Engineer at AMR Asia Co., Ltd.
There are a lot of features. It has to keep up with the demands of the network for complete file management. Citrix should improve the documentation. It is not really clear how to set up many features to our advantage. When we setup Citrix NetScaler ADC, we have to figure it out by ourselves without a lot of documentation. View full review »
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Vitor Arruda
IT Infrastructure Analyst at WEG
At the current time, the solution is not missing any features that I would like to have implemented. View full review »
Sr. Network Systems Engineer at a manufacturing company with 51-200 employees
The main areas for improvement would be around documentation and support. If a feature can be used in two or three ways, show that feature being used in all of those ways. Documentation seems to only cover the primary use case and leaves you to either run through trial and error or consult the user community. In terms of support, I have never actually had them solve any of my issues. I have always solved them myself and then provided the resolution to support. View full review »
Solution Architect with 10,001+ employees
It is difficult to customize. It is more difficult to customize than F5, for example. They have custom iRules that you can write for customized situations. I would like to see more integration for single sign-on on the Citrix side. F5 has done a lot of work on single sign-on capabilities, and it seems that NetScaler might be lacking a bit compared to F5. View full review »
Samar Choudhury
Assistant Vice President at Nagarro
They need to implement and integrate security solutions. Specifically, a web application firewall. View full review »
Network & Security Lead at a tech vendor with 201-500 employees
Development team's response time could be better. View full review »
System Administrator at a healthcare company with 501-1,000 employees
For the most part, I don’t have complaints about the system and its solution. One of my prior gripes was that documentation and knowledge base articles were disjointed and/or were not complete. Citrix has done a great job over the last two and a half years of enhancing their support material. View full review »
Security Specialist at a energy/utilities company with 51-200 employees
Occasionally, our admin has to use the command line. If they could only use the Web GUI it would be better. View full review »
EUC Architect with 1,001-5,000 employees
Citrix has made steady improvements over the years. Personally, reducing the overhead required for AppFlow data collection, specifically for HDX Insight, would be a huge improvement. View full review »
Shejoor Kulangara
Solution Architect at Diyar United Company
The technical support has room for improvement. View full review »
Dante Verastegui
Network Consultant at a tech services company
Some configuration processes like disabling LB VIPs, automatically disabling the IPs used. View full review »
Craig Parker
Workplace Virtualisation Senior Analyst at AXA
It should offer more flexible cost-effective licensing for small to medium sized organizations i.e. a pooled licensing option on entry level MPXs like 5901s. View full review »
Michael Switzer
Senior Virtualization Engineer at a tech services company with 11-50 employees
The policies on the NetScaler can be a bit tricky at times. View full review »
Head of IT Infrastructure at a financial services firm with 51-200 employees
The GUI should be improved. View full review »
Find out what your peers are saying about Citrix, F5, Kemp and others in Application Delivery Controllers. Updated: March 2020.
407,096 professionals have used our research since 2012.