The ability to change the branding on the site could be improved. The branding was quite basic, consisting of a logo and some basic color schemes. It was not possible to make the shared file site look like it was part of our own company website, which could have improved the end-user experience.

The user interface is not very intuitive. We must use the solution multiple times before it becomes natural to us. We can then send the appropriate emails to clients with the necessary attachments. The user interface has room for improvement.

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They have already started to do this - which we had in our requests - and that is to have everything in one. Citrix has different platforms and different products. Those are already built up in the workspace. Therefore, you have the Citrix ShareFile, virtual labs, desktops, and mobile. Everything they have should be integrated into one item. It’s improving. They have it now where the end user can use all the works as one solution instead of bits and pieces here and there.

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We've implemented this solution to multiple customers using a hybrid mode. Some of our customers are facing issues when sending files outside their company. Outlook gets hacked sometimes and there may be some network latency even though our PTL and network bandwidth is very good. 

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The user interface is fairly straightforward and easy to understand. The configuration on the mobile devices is a little clunky, in terms of setting up the application. For the account information, you need to enter it in the format of domain\user. For example, to get to the "\" on an iPhone, the users must hit the "123" key, then the "#+=" key to get to the "\". It would be better if it accepted a username@domainname format.

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They should integrate the solution with more email services. That would be very helpful.

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My only issue with this solution is the cost, which should be improved.

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Reporting features could be better

Support could be better; we don't usually need it but I have read a number of complaints from users with more complex implementations (API use, AD integration) that have had issues.

Web-interface has been altered over time to be more tablet friendly, which reduces the usability on large desktop monitors

More flexible interface options for desktop users

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It's an enterprise product, but in terms of new trends, they should be moving toward DLP.

People want DLP features in the file servers. Because of the sensitive data in the file servers, customers prefer Data Leak Prevention (DLP).

DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices. 

Specifically in Europe, they have the GDPR compliance, which requires a lot of reporting and product mechanisms. 

They only thing that I can see is that Citrix needs to add more security features. The most important criteria for our customers is file sharing, and it can be done with any tool whether it's Dropbox, OneDrive, or G Drive, but the customers don't prefer them because they are not compliance-ready.

In the next release, they should include more data security, collaboration features, and DLP.

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There are sometimes scalability issues after updates.

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• Using the service using mobile devices

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Would like more granular folder ownership administration. For example, have an administrator create an initial user folder structure and then assign ownership to new user. View full review »