Citrix Virtual Apps and Desktops Primary Use Case

Michael Bone
CIO at West Suffolk NHS Foundation Trust
We are West Suffolk NHS Foundation Trust, a 496-bed hospital in a fairly rural part of Suffolk in England. As a care provider we provide hospital and community health services with around 3,200 staff at the hospital and a further 650 community staff who work in local clinics and in patients' homes. On 1st April 2020, we acquired our first primary care practice as part of our move towards being an integrated care system. In terms of Citrix our biggest use case is for remote access and remote control. The former provides a VPN connection and the latter a published desktop. Prior to the onset of the COVID virus we had a 200 concurrent connection license covering both types of connection but today, following an NetScaler upgrade we now have a license for 1,000 concurrent users. Typically we're running 500 to 600 connections out to those locations every day. Our hospital systems are a mix of SaaS and on-premise solutions. Our primary clinical platform is the Cerner Millennium electronic patient record (EPR) system, and that is delivered entirely over Citrix. However, we also use Citrix on-premises to deliver a range of services, including modern workspace, sharefile, load balancing (over 4 NetScaler’s) and of course remote control and remote access. Recently we have been working with Citrix to develop a thin-client workstation-on-wheels, for use on our hospital wards and believe this to be the first of its type. That's really where the relationship with Citrix has stepped up, because we're doing some new, innovative work. We've consolidated all of our previous licenses into the latest version of the Citrix Workspace Premium Plus package to optimise the value received from the investment and are shortly to tender for a new support package that we expect will see us engage directly with Citrix. View full review »
Manager of Virtualization Services at a university with 10,001+ employees
We offer our Citrix platform to all faculty, staff, and students at the university. We are a university on eight campuses throughout the state with about 130,000 potential users. We have the capability to offer any applications that we're licensed for and that fit well, being virtualized on that platform, to everybody. We offer it to everybody, but not everyone shows up. We have special use cases where we're using the same physical infrastructure, but have carved up specialty virtual apps, desktops, and networks, for certain pockets of the university. We offer them to the School of Medicine, our Dentistry School, and to the university Online Program, where we have certain faculty that teach their courses exclusively online. We have to customize desktops for those particular fields of study, or for faculties that want to teach in via online learning. In addition, for the School of Medicine and Dentistry, we do all of our clinical offerings. Anytime that we can virtualize a clinical offering and extend that beyond the brick and mortar part of the university, we do that. So that also applies to our Speech and Hearing Sciences. We train all of our future audiologists on the virtual platform. And it goes for Optometry. We also offer assistance to our on-campus health center. Another use case is that we offer the employees like me, people we call our "staff employees" of whom there are about 5,000, the ability to support their other IT infrastructure environments remotely. We have a special network that we've isolated for security purposes and streamlined for certain types of special research projects. We also have a global network operations team because the university runs something called the Internet2. That's important. We give the folks who support Internet2 the tools, virtualized through our Citrix environment, so that they can work from home and support that in a secured manner. We have Citrix Gateway but we don't have Single Sign-on. We have a lot of the Remote PCs, which has naturally been beneficial in dealing with the surge in usage due to COVID. We don't have Citrix Secure Browser deployed in production, but it is in test. We have Web/URL Filtering on the NetScaler. We also use the Web App Gateway and Citrix ADC. We deploy a two-factor authentication environment, on the security side. So we definitely force a second-level authentication. We have that integrated with a product called Duo. It's deployed as a hybrid model. At the university, we have contracts with all of the big three cloud providers. It's our intention to be able to extend workload to all of them: AWS, Azure, and Google Cloud Platform. View full review »
Senior Engineer at a computer software company with 10,001+ employees
Our primary use case became present during the COVID-19 pandemic where we were forced to send all employees home and deploy Citrix Cloud Virtual Apps and Desktops to enable users to work remotely. It's deployed as a hybrid cloud, the Citrix cloud with on-premise workloads. We deployed the hosted shared desktop, so we have terminal servers running on-premise in our data center, and users connect via Virtual Apps and Desktops to their desktops. This allows users to use their own laptops. We also use Citrix Gateway, Access Gateway, and SD-WAN to protect our environment. View full review »
Learn what your peers think about Citrix Virtual Apps and Desktops. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
442,517 professionals have used our research since 2012.
Guido Doberti
Manager - IT/Telecommunications at Banco Galicia
The main focus of Citrix Virtual Apps and Desktop is remote access, mobility, and speed of deployment. Our most important use case is remote access. We had to deal with a lot of complaints from our users that were really difficult to troubleshoot. 90 percent of the issues were related to the local connection with the Internet and traffic problems with the ISP, which were not related to Citrix nor our infrastructure. This was difficult to troubleshoot. Since we have had Citrix Director implemented, every session looks crystal clear on the platform. We know exactly what each one of our 7,000 users is doing with the platform and how their sessions are performing. It has helped us to give better support and recommendations to our employees regarding the use of the product and their requirements for their welcome networks and Internet access. It has been a huge improvement for our Internet service. Our organization has the following protecting its environment: * Citrix Gateway/Single Sign-on (SSO) * Remote PC Access and Remote Desktop Access * Web/URL Filtering * Contextual Access * Citrix Endpoint Management * Citrix ADC * Citrix SD-WAN. We are mostly an on-premise customer. Most of the visibility that we need, it is inside our network. View full review »
Our installation is currently on-premises, but we have already decided that we will move to the cloud. In general, we are using XenApp to make a virtual protected environment in order to link our other applications through Citrix. We want to link data or applications, it depends on the case. Sometimes we don't want to have links from application to application but just for the applications to share the data which they are using. This product provides us some flexibility in the architecture. View full review »
Director System Integration at a computer software company with 10,001+ employees
For virtual desktops, like Windows 10 or Windows 7, we primarily use the solution to offer some customized applications to the users. Some of the basic applications, like Windows applications, are being used across all VDIs. The usage depends on the specific customer. They decide what applications they want to have in their VDI. We have certain items as far as their requirements, and we just manage the infrastructure in the background. View full review »
Infrastructure Specialist at a insurance company with 201-500 employees
I mainly use it for VPN connections to resources like my physical laptop, which is currently in the office, while I'm working remotely. We use it for all the virtual machines. The goal is to simply give users the possibility to securely connect to their laptops or virtual machines, in some cases. It's not a cloud solution. We use Virtual Apps and Desktops with Windows 10 in the same way as servers with, for example, Linux systems. There is no dedicated infrastructure. I'm not a Citrix administrator, I'm just a regular user. View full review »
Owner at 1st Solutions
I have a few small companies as customers who need to have access to data stored in a centralized site from remote locations. We provide them with this tool so they can do their work in that type of business model. View full review »
Marwan Khattab
Sr. System Engineer at a tech services company with 10,001+ employees
It was used to publish internal resources for our clients. View full review »
Gregory Thompson
Solutions Architect at GE
I have been using this solution for quite a long time. We have seen it evolve over the years. We primarily use this solution for virtual desktops and virtual applications. View full review »
Project Leader at a tech services company with 51-200 employees
We are located in three cities in Norway and we use this system for our virtual applications. We have an ordering system, a CRM system, an email system, and more. In fact, it is used for anything that is suitable for a virtual app. Some special programs, like AutoCAD, need to be run locally, but these are the exceptions. View full review »
CTO at Greenware Technologies LLC
We normally use Citrix for delivering applications remotely. Our experience is with the government and companies that have branches. View full review »
Yasser Ghonaim
IT Operations Service Delivery Senior Manager at e-finance
We use this solution to solve issues related to bandwidth when Oracle forms are used remotely. Also, upgrading or adding any other user application is extremely easy. Oracle E-business Suite is a resource intensive application and database system, which is customized in order to fulfill the government's needs. View full review »
Yasser Ghonaim
IT Operations Service Delivery Senior Manager at e-finance
Reducing traffic capacity is needed for more than 13000 remote end-users who are working on Oracle E-Business Suite with about 1600 concurrent remote users working simultaneously all over Egypt. These users connect through 3G mobile modems from different service providers. View full review »
Dan Withrow
Senior Manager of Engineering at Mechanics Bank
Remote workers/branch offices needed quick, reliable access to resources at the Corporate Data Center no matter what kind of device they were working from. View full review »
Sys Eng at a construction company with 1,001-5,000 employees
We primarily use it for user data access and for a virtual desk top. View full review »
System Administrator at a non-tech company with 1,001-5,000 employees
We use this for secondary use coming from our side. View full review »
Learn what your peers think about Citrix Virtual Apps and Desktops. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
442,517 professionals have used our research since 2012.