Clarity SM Alternatives and Competitors

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Read reviews of Clarity SM alternatives and competitors

TS
IT Administrator / Help Desk Platform at Inter cars
Real User
Stable with a straightforward setup, but overall quite expensive

What is our primary use case?

We primarily use the solution for incident and change management.

Pros and Cons

  • "The in-service catalog is quite useful."
  • "The cost of this solution is too high, which is why we're leaving."

What other advice do I have?

We're using an older version of the solution. It's my understanding that in the 17.2 version there is a completely different customer portal. I would recommend the solution, even though we are leaving it behind. I know another big company in Poland, which is an insurance company. They use this product and they've upgraded to the latest version. They have good knowledge and good experience with this product and they are using also the CMDB and the knowledge database, which is more of the product than we use. They are quite satisfied with the results they get from it. I'd rate the solution seven…
DF
Project Manager at a mining and metals company with 10,001+ employees
Real User
Comprehensive reporting and incident tracking, but visualizations would be helpful

What is our primary use case?

We are primarily using this solution for incident requests. We track our CI CMDB change requests. We are using Service Desk Manager in a wide scope that is not in a single location but across Europe.

Pros and Cons

  • "The most valuable features are the requests and incident tracking."
  • "When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."

What other advice do I have?

My advice to anybody who is implementing this solution is to be patient. It is going to take effort and time to properly deploy. I would rate this solution a seven out of ten.
ESM Specialist at Gijima
Real User
Top 5
Good IT lifecycle management and BI functionality

What is our primary use case?

We are a solution provider and this is one of the systems that we implement for our clients. This solution covers most of the IT lifecycle. The emphasis is mainly on incident management, change management, program management, and request fulfillment. We also have the System Management patch for network monitoring.

Pros and Cons

  • "As of late, I really like the BI functions."
  • "The CA products integrate well together but I would like to see better integration with third-party solutions."

What other advice do I have?

We are currently two versions behind but we are in a project to upgrade to the latest version, 17.2. It is appealing to me because I will have access to the AIOps modules. I am also interested in moving to the cloud-based solution because it is easier to deploy. There are better technologies available in the cloud, it is easier to manage, and there is a high availability aspect. I think that it would be much better but we are often restricted by the customer, who cannot always have data on the cloud. For example, two of our customers are state-owned enterprises and their data cannot be on the…
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