Clarity SM Implementation Team

Türker Kara - PeerSpot reviewer
Application & Software Architect at Turkiye Finans Participation Bank

We initially implemented the solution with assistance from a consultant. We don't need assistance anymore because we have good knowledge and experience. 

We have about ten developers on staff. When we develop something like features or enhancements, we deploy them on Azure DevOps. Deployment takes about two days for the ITSM tools. 

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MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT

We have a team of three that does the implementation and maintenance. There are two of us internally in the company and one additional person from outside that is from CA Technologies who has been assisting us to configure and other aspects.

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DF
Project Manager at a mining and metals company with 10,001+ employees

Our setup was performed quite some time ago by a third-party.

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IT Service Management (ITSM)
March 2024
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it_user348003 - PeerSpot reviewer
Senior Service Manager at State of Colorado

We used a vendor to help with that, and then our infrastructure team. Some of the notes are not really clear. They did run into a few issues when expanding across servers. There was a few little bumps, but it's no different than any other system.

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it_user779055 - PeerSpot reviewer
Analytics Agile Methodology Manager with 5,001-10,000 employees

CA helped us with the installation.

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it_user468141 - PeerSpot reviewer
Senior System Engineer at a transportation company with 10,001+ employees

One-time setup was done by a vendor team and later, other implementations were done in-house. The documentation is sufficient to help with the implementation and scalability should be kept in mind when implementing.

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it_user354894 - PeerSpot reviewer
Director, Development Teams at a financial services firm with 10,001+ employees

They are helping us evolve our Service Desk. It's a long-term contract for that, sort of a professional services thing.

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it_user502809 - PeerSpot reviewer
Incident Manager at a consumer goods company with 1,001-5,000 employees

Solution was implemented through a vendor. It is a good product to implement; quite feasible.

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PC
Senior Engineer at a financial services firm with 1,001-5,000 employees

Usually, we use some people who help us. Most of the time it's not the vendor itself. Usually, it is the partner as we are a public company and we have some restrictions when we are buying things. Therefore, we sometimes cannot buy directly from the vendor and we buy the product or service through a partner. The partner is one that is in our country and close to us. They would have the same resources the vendor has in order to do the best implementation.

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it_user347988 - PeerSpot reviewer
Senior Systems Engineer at a healthcare company with 1,001-5,000 employees

I stood it up myself.

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it_user375492 - PeerSpot reviewer
Founder | Business Operations Performance Analyst at a tech services company with 51-200 employees

The implementation was done with a combination of in-house and vendor reams. Be sure that your hardware and storage capabilities are adequate prior to doing so.

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it_user493200 - PeerSpot reviewer
Pre-Sales/System Architect at a tech services company with 5,001-10,000 employees

Using CA Service Desk, the companies grow up.

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it_user489930 - PeerSpot reviewer
Senior Consultant at a tech company with 51-200 employees

This is not relevant, as I'm working as an independent consultant doing the implementations. But if you want my advice, for the design, try to get someone who knows the product but is not in CA's pocket already. That way, you'll get honest opinions and options given to you. For the implementation, it doesn't matter, as long as the designer is supporting the implementation phase, has some stake in it and is technically able to do it in case the implementation team lacks the skills.

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it_user347817 - PeerSpot reviewer
Manager IT Service Support at a aerospace/defense firm with 1,001-5,000 employees

Implementation wasn't complex. You just have to know what you're doing, maybe you have your process set to where you know where things are, if it's clear enough where technically there's no issues. It's just the way that you want to configure it.

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Marcos L. Domingos - PeerSpot reviewer
ITSM Specialist at Qintess

The implementation was performed by the vendor and our internal staff, both with equivalent knowledge and expertise.

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it_user779205 - PeerSpot reviewer
Software Manager

A vendor team.

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it_user105252 - PeerSpot reviewer
CTO at a healthcare company with 51-200 employees
Multiple vendors View full review »
Marcos L. Domingos - PeerSpot reviewer
ITSM Specialist at Qintess

My advice is to define the scope of use and only then plan how best architecture. The secure protocol issues, high availability, and the use or not of a homologation environment generate operating and financial costs.

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Marcos L. Domingos - PeerSpot reviewer
ITSM Specialist at Qintess

We implement the solution with the support of the manufacturer. They had a maximum skill level.

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it_user778734 - PeerSpot reviewer
Programmer at a retailer with 1,001-5,000 employees

We had a consultant helping us a little during the upgrade. 

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it_user575832 - PeerSpot reviewer
Chief Technology Officer at a tech services company with 11-50 employees

we did a in house implementation only for difficult integrations/customizations we involved the vendor. They have professionals that know the software very well.

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it_user354909 - PeerSpot reviewer
Business Process Management Consultant at a healthcare company with 10,001+ employees

I wasn't involved in the implementation.

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it_user779061 - PeerSpot reviewer
Application Analyst with 10,001+ employees

Its implementation was a little complex. I needed support with the service department of CA to work together to implement the version of the product.

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it_user525810 - PeerSpot reviewer
Lead ,Managed Services at a tech services company with 51-200 employees

I am part of a team that does pre-sales, support, deployments/implementations of CA solutions.

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it_user488811 - PeerSpot reviewer
Senior Consultant at a tech company with 51-200 employees

I am part of a reseller team. The initial deployment of the application with the default configuration is not very useful for the client. The post-installation and configuration of the solution requires more advanced knowledge of the tool, as it allows a high level of customisation through scripting. If you have an experienced implementation team, you can get very good results and value from the solution.

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Marcos L. Domingos - PeerSpot reviewer
ITSM Specialist at Qintess

A provider team implemented it, the CA Technologies team itself. They were expert in the subject.

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it_user322344 - PeerSpot reviewer
Specialist IT Service Management at a financial services firm with 11-50 employees

We used a vendor team who were satisfactory.

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Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about Broadcom, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.