Clarity SM Pros and Cons

Clarity SM Pros

Makhosonke-Matshoba
ITSM Specialist at Gijima
As of late, I really like the BI functions.
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Tomasz Szczesny
IT Administrator / Help Desk Platform at Inter cars
The in-service catalog is quite useful.
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Marcos L. Domingos
Support Analyst at Sonda IT
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.
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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
reviewer977340
Project Manager at a mining and metals company with 10,001+ employees
The most valuable features are the requests and incident tracking.
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Consult298936
Consultant at a financial services firm with 501-1,000 employees
It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information.
It helps when you have an incident or performing a problem change management process.
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Olnika Mogakane
Assistant Director at Department of Trade and Industry
The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.
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Clarity SM Cons

Makhosonke-Matshoba
ITSM Specialist at Gijima
The CA products integrate well together but I would like to see better integration with third-party solutions.
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Tomasz Szczesny
IT Administrator / Help Desk Platform at Inter cars
The cost of this solution is too high, which is why we're leaving.
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Marcos L. Domingos
Support Analyst at Sonda IT
Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.
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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
reviewer977340
Project Manager at a mining and metals company with 10,001+ employees
When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.
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Consult298936
Consultant at a financial services firm with 501-1,000 employees
The interface for the users is a bit old-fashioned and not user-friendly.
We would like the CMDB to be populated automatically. At the moment, everything is manually created.
We would like more information about all the configurations that we have on our infrastructure side.
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Olnika Mogakane
Assistant Director at Department of Trade and Industry
The monitoring tool is in need of improvement.
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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.