Clarity SM Pros and Cons

Clarity SM Pros

Makhosonke-Matshoba
ESM Specialist at Gijima
Self-service interface means people can check their own tickets.
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Makhosonke-Matshoba
ESM Specialist at Gijima
As of late, I really like the BI functions.
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TS
Tomasz Szczesny
IT Administrator / Help Desk Platform at Inter cars
The in-service catalog is quite useful.
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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
501,499 professionals have used our research since 2012.
Marcos L. Domingos
Support Analyst, Lead at Sonda IT
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.
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DF
reviewer977340
Project Manager at a mining and metals company with 10,001+ employees
The most valuable features are the requests and incident tracking.
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Manuela Arriaga
Project Manager at Mutualidad de la Abogacía
Time sheets are a powerful tool.
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OM
Olnika Mogakane
Assistant Director at Department of Trade and Industry
The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.
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Clarity SM Cons

Makhosonke-Matshoba
ESM Specialist at Gijima
It doesn't yet have the ability to integrate with other products.
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Makhosonke-Matshoba
ESM Specialist at Gijima
The CA products integrate well together but I would like to see better integration with third-party solutions.
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TS
Tomasz Szczesny
IT Administrator / Help Desk Platform at Inter cars
The cost of this solution is too high, which is why we're leaving.
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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
501,499 professionals have used our research since 2012.
Marcos L. Domingos
Support Analyst, Lead at Sonda IT
Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.
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DF
reviewer977340
Project Manager at a mining and metals company with 10,001+ employees
When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.
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Manuela Arriaga
Project Manager at Mutualidad de la Abogacía
Report solutions are a little short.
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OM
Olnika Mogakane
Assistant Director at Department of Trade and Industry
The monitoring tool is in need of improvement.
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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
501,499 professionals have used our research since 2012.