Clarity SM Pros and Cons
Clarity SM Pros
As of late, I really like the BI functions.View full review »
The in-service catalog is quite useful.View full review »
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.View full review »
The most valuable features are the requests and incident tracking.View full review »
It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information.
It helps when you have an incident or performing a problem change management process.View full review »
The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.View full review »
Clarity SM Cons
The CA products integrate well together but I would like to see better integration with third-party solutions.View full review »
The cost of this solution is too high, which is why we're leaving.View full review »
Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.View full review »
When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.View full review »
The interface for the users is a bit old-fashioned and not user-friendly.
We would like the CMDB to be populated automatically. At the moment, everything is manually created.
We would like more information about all the configurations that we have on our infrastructure side.View full review »
The monitoring tool is in need of improvement.View full review »