Clarity SM Room for Improvement

Makhosonke-Matshoba
ESM Specialist at Gijima

We would love to see it integrating with other products like Splunk for log collection, integration to SMS facilities. It requires some effort for developers to get some of the things working because there aren't readily available APIs to interface with those. I'd really like to see Clarity more open to other products for purposes of integration.

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Makhosonke-Matshoba
ESM Specialist at Gijima

The CA products integrate well together but I would like to see better integration with third-party solutions. An example of this is with AIOps, where I prefer Splunk over CASDM, so I would have like to see it opened up so that the integration is straightforward. We like the customer to be able to choose.

I find that there are many modules that offer similar functionality and I would like to see these consolidated. Perhaps it is because CA was acquired by Broadcom and they are still developing, with the intention to bring everything together but as it is now, the vendor has many products that do the same thing.

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TS
Tomasz Szczesny
IT Administrator / Help Desk Platform at Inter cars

The lack of parameters is limited. It's not possible to customize the solution.

We have issues with adding attachments and screenshots. Copy and paste is not possible on the solution.

Although there are some good features on the latest version, my company decided in the past month to switch solutions and we're moving over to Jira.

The cost of this solution is too high, which is why we're leaving.

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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
479,763 professionals have used our research since 2012.
Marcos L. Domingos
Support Analyst, Lead at Sonda IT

The part of notification methods and satisfaction surveys remain almost unchanged. Perhaps greater attention to these two simple and native features could give the set a greater force. It is as if such modules have not evolved with the rest.

Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.

Making the Satisfaction Survey more interactive would also be interesting.

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DF
reviewer977340
Project Manager at a mining and metals company with 10,001+ employees

When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value. The agents generate information that is not important for me and it means that I have to scroll down to the bottom of the issue in order to find what I am looking for. In this regard, the interface is not always clear.

I would like to see charts and more graphical information available in the reporting. As it is now, we have incident data that is put into Power BI so that we can visualize it. We do this because it is easier to read graphical information. It would be nice if this solution had a simple wizard that could generate visualizations based on the data. As it is now, there are lots of reports, but from my perspective, the reporting is a little bit too complex.

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Manuela Arriaga
Project Manager at Mutualidad de la Abogacía

The report solutions are a little short and that could be improved. It's possible that part of the issue is the customization because we had the tool customized for our clients. Clarity is also quite an expensive solution and it would be helpful if the cost was reduced. 

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OM
Olnika Mogakane
Assistant Director at Department of Trade and Industry

The monitoring tool is in need of improvement.

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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
479,763 professionals have used our research since 2012.