Clarity SM Room for Improvement

Makhosonke-Matshoba
ITSM Specialist at Gijima
The CA products integrate well together but I would like to see better integration with third-party solutions. An example of this is with AIOps, where I prefer Splunk over CASDM, so I would have like to see it opened up so that the integration is straightforward. We like the customer to be able to choose. I find that there are many modules that offer similar functionality and I would like to see these consolidated. Perhaps it is because CA was acquired by Broadcom and they are still developing, with the intention to bring everything together but as it is now, the vendor has many products that do the same thing. View full review »
Tomasz Szczesny
IT Administrator / Help Desk Platform at Inter cars
The lack of parameters is limited. It's not possible to customize the solution. We have issues with adding attachments and screenshots. Copy and paste is not possible on the solution. Although there are some good features on the latest version, my company decided in the past month to switch solutions and we're moving over to Jira. The cost of this solution is too high, which is why we're leaving. View full review »
Marcos L. Domingos
Support Analyst at Sonda IT
The part of notification methods and satisfaction surveys remain almost unchanged. Perhaps greater attention to these two simple and native features could give the set a greater force. It is as if such modules have not evolved with the rest. Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome. Making the Satisfaction Survey more interactive would also be interesting. View full review »
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,458 professionals have used our research since 2012.
reviewer977340
Project Manager at a mining and metals company with 10,001+ employees
When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value. The agents generate information that is not important for me and it means that I have to scroll down to the bottom of the issue in order to find what I am looking for. In this regard, the interface is not always clear. I would like to see charts and more graphical information available in the reporting. As it is now, we have incident data that is put into Power BI so that we can visualize it. We do this because it is easier to read graphical information. It would be nice if this solution had a simple wizard that could generate visualizations based on the data. As it is now, there are lots of reports, but from my perspective, the reporting is a little bit too complex. View full review »
Consult298936
Consultant at a financial services firm with 501-1,000 employees
* We would like more information about all the configurations that we have on our infrastructure side. * The interface for the users is a bit old-fashioned and not user-friendly. * We would like the CMDB to be populated automatically. At the moment, everything is manually created. View full review »
Manuela Arriaga
Project Manager at Mutualidad de la AbogacĂ­a
The report solutions are a little short and that could be improved. It's possible that part of the issue is the customization because we had the tool customized for our clients. Clarity is also quite an expensive solution and it would be helpful if the cost was reduced. View full review »
Olnika Mogakane
Assistant Director at Department of Trade and Industry
The monitoring tool is in need of improvement. View full review »
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,458 professionals have used our research since 2012.