The solution is stable for our bank.

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Clarity's performance is solid. It's a highly stable solution.

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It is the most stable product in the market. The advanced architecture of this product helps a lot.

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Stability issues are a function of changes in the CA system. If you heavily modify it, and do not pay close attention to the internal integration between components (SDM, SC, APM, IT PAM), there can be issues. The system also prefers some head room on resources. So you need to give it more HDD, CPU and memory than your IT team will think is necessary (not a horrible amount, but this is not something you can run successfully with the minimum resource requirement).

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System architecture-wise, we changed our solution where, before, they had one type of server setup, which really had some stability issues, but we moved to their new advanced server setup and, so far, so good. We had really good luck with it. We've had some hiccups here and there, but nothing too major.

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The stability of Clarity SM is very stable.

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We periodically run into issues with the stability of the application. It rarely necessitates any action on our part.

We opted to deploy on Microsoft Windows and SQL, and occasionally run into issues based on those decisions. I am not sure if they can be attributed to the application, however.

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The stability is good. However, there will be slow times. The analysts experience that more than I do. They have a lot of windows open and stuff. The knowledge does not do it too much. They experience it more with tickets.

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The stability is very good right now. We had some problems, issues, absolutely. The issues were regarding the application that is connected with the servers. It's a lot of configuration, there are a lot of challenges in that. We have virtual servers over there and we have the application on them, so it's been challenging. But right now we have succeeded.

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I am not aware of any issues in terms of stability, so I would say that there are no large or obvious bugs.

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We have not had stability issues.

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We're pretty stable because when we came into it, we knew the number of end users we had. We might start growing it by doing more of our customer-based call center and by adding more of a case management system. That would increase it some, but right now, we've been pretty stable.

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We recently upgraded from the older version, 12.1, we went to 14.1, and it has gotten a lot better.

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Overall, the stability is pretty good. I think we step on our own toes when it comes to stability, more than the stability of the system itself. If you configure it to the specs, it seems to be working perfectly fine.

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When we were still on an Oracle database, we had some stability issues but we have been running on SQL without any major stability issues.

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It's got a lot of weird, inconsistent behavior.

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The solution is stable and used on a daily basis. We have around 400 users. 

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We had some stability issues with earlier versions. Everything now runs on Windows and Microsoft products so it's much more stable. 

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Stability is pretty good. We've made strides in making it more available. Switching to the High Availability model helped with that. We had some "growing" issues, upgrades, and the like.

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It is very stable. We have been using it since 2010. We have the usual problems, but no major problems.

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There are issues. Of course, then there is the CS port and Regal patches. They give us patches and we apply them. 

Overall, the stability is pretty good for the product, but there are gaps that could be fixed.

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No major issues that affect the stability were faced. In the beginning, the issues used to be in the first stages.

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I have hardly ever encountered any stability issues. There are very few instances of unplanned outages – at the most 1-2 per year.

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It's really stable. We haven't had much downtime, so it's been a very solid product.

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The only time we ever have stability problems is when our environment is not stable, so it's a perfectly stable product.

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Very good. Our platform is a Windows based platform. We started off initially on a Linux based platform, but we found that it was best to migrate ourselves over to a Windows based platform. Ever since we have done that our availability, our failover, it's impeccable. It has been running at an average of 99.95 consistently now for the better part of the year.

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I think we've had unexpected downtime in the last four years. We have downtimes, but when they schedule it, it's fine. We had just one issue, but since the latest upgrade it's been pretty reliable.

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Speaking of stability, there was one version, 12.5, that gave us a lot of pain. However, I think that it was due to our architecture. Out of the box, I think that this is a stable solution.

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No issues with stability. This depends on the level of customization done.

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It's been stable for us. 

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It's a very stable product.

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The product, once you have implemented in the right way is very stable. You can leave it there to do its job, and only perform administration tasks like creating users and changing minor things. You don’t need to restart it or perform other administrative tasks.

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The product is quite stable and highly scalable. No issues yet.

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We had many issues, especially in the first release we implemented (12.5). In later releases, the overall system stability has improved greatly, but there have been other stability issues with specific parts of the system functionality. They do seem to provide test patches that help with stability of those areas, but with each new release there are new specific functionality stability issues that need to be addressed.

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We did have some outages in the beginning when we were deploying the tools into our environment. A lot of it was due to perhaps not having the right hardware that was required, or the memory. You need to get the specific requirements involved to run a good solution. I think it can absolutely grow with our company. We need to look into broadening the services that we have in place today, just keep advancing and improving on those services, adding additional services to the users to make their experience good.

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It's had a lot of weird behavior. It's been stable, but almost a little schizophrenic. A perfect example: We have a solution center that our level-1 analysts are primarily using. If there is a Quick Incident, they perform a Quick Request, but not together, and not consistently one or the other. We've brought this up with CA, saying, "We really need both, because these are people that are putting in 50 and 60 tickets a day, and the steps that they need to go through outside of Quick Request or Incident just take too long. Our metrics are really tanking because of this." And the response was, "Oh, well, you shouldn't have performed Quick Request." "Okay, well, we did, so now we want both." So we've had that discussion with them in development because we've found this inefficiency in the system.

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The stability is quite good. That said, when you start doing so much customization and so much code on your own, you could degrade a little bit of the performance. However, we don't have any performance issues. We have maybe 100 persons using it daily and we don't have any issues.

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The solution is highly stable. We're using the high availability product for our application server and the program server is enough for our organization. We are using the application in over 70 countries because we have many branches abroad. It works well for us.

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There's really nothing for me to talk about in terms of stability as it's not yet in production even though I've stood it up and configured it.

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It's not in a production environment yet, but were moving in there. The environment where we're currently stood up on in production is version 12. I think it's holding up pretty good. I think that version 12.9 will allow us to build on a a more advanced configuration, which means that it will sustain an outage better than version 12.5 because you have multiple user interface servers stood up. If one goes down, it still provides user interface connectivity.

I think 12.9 is going to be a lot better in terms of availability, but I think that SDM does a nice job and isn't buggy. Where it does get bogged down, or it does encounter an error, is that lot of times we're unable to track the error through the error log mechanism, and we then have to figure it out for ourselves.

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Some processes stop from time-to-time and require a restart. Also, sometimesexporting lists (incident, request, change, etc.) to Excel does not work and requires a restart.

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There have been no issues with the stability.

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I noticed more crashing for some strange reason, being that it's on our on servers and we don't know why.

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It's pretty stable. The last versions are very stable.

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It's reliable.

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It's been there for a long time. It's very stable. No issues whatsoever.

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I have never encountered any stability issues.

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I didn't particularly have any issues with the stability.

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The system is very stable, but there are some instances where instability has been seen. It typically comes from the external influences or from one, turn-off network interruption, causing us to re-establish a database connection.

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We've had a few outages and a few bugs we've discovered. We've identified them and we've brought it up to CA's attention. They actually were very quick to get us a resolution towards that. We did have to work with our sales team to make sure we did have the right individuals in place but once we did that, we reached out, we did get a fast resolution.

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I think it's a pretty stable platform. I think we don't necessarily exploit a lot of the features and functionality within the product because we don't really have a good support network with the company.

For example, right now we're not at the current release. We're back-leveled as far as the releases go. Our internal support doesn't know the product as well as they possibly should or could.

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There were no stability issues.

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Particularly, I didn't have any issues with stability.

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They have two setup options. I can only comment about the advanced availability setting, which is stable.

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We have never faced an issue in a supported environment using the out of the box features. If we encounter an issue, we follow the log by increasing Log levels or contact CA Support help resolve it.

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Stability is usually ok, but sometimes you encounter issues that are sporadic and you have no way of reproducing those. Therefore, in the end, you just learn to live with them and find either a workaround or a quick-and-dirty fix that will hide the issue until it resurfaces. Since version r12.7, there has been fault tolerancy and high availability features built into the product, but it could've been done better. Officially the load balancer only supports F5 load balancers. However, with the price tag they have, I don't see too many medium or even large organizations going with that. They cook up their own solution, trading off some of the capabilities that make the system fault tolerant or HA in the first place.

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I think the stability of the solution is pretty good. We've not had any major issues. I think that it's been stable and consistent and pretty quick response times.

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Perfect. One of the most stable solutions ever.

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This has the best possible stability.

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It's very stable. I don't have any problems regarding to it. 

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Our initial installation of the application was on a different platform. However, since we moved it to Windows, with a Windows database, things have been very stable as far as it is concerned. 

We were using Linux beforehand, and it just was not stable enough. It had way too many problems, and we found out the customer base for Linux was small, so was the support. Therefore, moving into Windows was the better idea for us. It is much more stable now than it ever has been. We did the move in 2010.

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Stability is good. We've had a couple of outages but it's not a chronic problem.

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The product is very stable.

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I have encountered stability issues, although the tool is relatively stable in smaller to mid-sized environments and has gotten better with newer versions. Complex client environments can severely impact stability. When there are network hiccups, the system does not recover easily without manual interaction.

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It's always on and it's always there. We've never had any issues with it being unstable.

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The stability seems stable and robust enough. There are parts inside, which I could see being done differently.

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It is pretty stable. I have had a few problems with stability, but I do not think it is actually the fault of the product as much as it was the vendor that installed it for us.

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The stability just depends. In small shops, it's very stable, but once you go into big shops, such as banking infrastructure, that have many policies, sometimes there are some challenges there.

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Some bugs have been found during the years, but they have been resolved.

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I would say it’s pretty good. Like I said all the integration and stuff like that really gives us the ability to scale it to whatever we need. The CA technical support has been amazing. We have had really good luck with every issue that we run into, has been resolved within probably three days. Communication has been amazing. It’s definitely top notch.

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We don't experience a lot of down time. It's so stable.

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Yes, in using the Service Catalog Editor it would periodically require that IE be restarted because of the memory leaks. View full review »

It's pretty stable.

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It's stable. We're running an old version of it, it's a few years old.

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Once in a while, the processes crash and we are yet to find a root cause for it. The product is very sensitive to small network outages (even for 1-2 seconds).

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There were no issues with stability.

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So far, there were no identified stability problems.

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We have not had any stability issues.

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We don't have any problems. It's been very stable.

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It seems to be fine. We have had it for a long time.

We had a few issues with the last upgrade. It was actually caused by another system that it talked to, it was not Service Desk's fault.

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At our company, I think it's pretty stable. We have a good set of people working on it. I don't typically have any problems, with the front-facing part of it. There are not any really issues of stability from what I can see.

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We have not had any problems with stability. We run the system for multiple customers and as a SaaS offering with very good stability.

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We have not had stability issues.

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In 12 years, we had only a pair of important isolated stability issues.

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Service Catalog and the Business Process Management suite over the last 20 years have gone through unbelievable instability. Over time, you have all these vendors that are consolidating up into the large players. Provision was bought by Metastorm, Metastorm was bought by OpenText, Lombardi was bought by IBM. That's instability. CA needs to invest.

From our end-users' perspective, it's fairly, very IT. This is obviously coming out of IT's solution. If you're looking comparably and relatively across Service Catalog that runs in the process management space, CA fell behind. They need to invest. They have been and they may need to continue to, so there's huge weaknesses in form functionality. Form design, form functionality. There's huge weaknesses with respect to your general approach to a committed processes to automation. I still require very technical developers where I shouldn't have to in 2015. This is nothing that they haven't heard, and they're already responding. They are investing. They need to. If they're going to play in the States, they're going to need to keep investing.

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The stability is great.

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We have been at this more than a year. It's quite performance stable. We're doing more enhancements to our setup. The initial implementation covered 70% of our network. So now, at full capacity, we're adding additional features and have implemented more enhancements. There is deeper integration with our business systems and operating systems that give a fully integrated view regarding how CA Service Desk fits into the bigger service offering.

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Once it is installed, it is pretty stable. With the way we have it setup, we use virtualization and we are probably running 99% uptime. 

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I encountered stability issues in rare cases but stability was good.

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We have not had any issues related to stability.

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We have major problems keeping SDM up and running with issues popping up once or twice a week affecting service. I do not know if it is the software, the server or the lack of a backup to fail over service to. I would think more resources should be devoted to it.

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I’d say it's been OK, not great, but it's determined by the servers. There are so many aspects to the program that if the servers go down, we can't use it.

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We have not encountered any stability issues.

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There were some stability issues.

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It’s very strong with stability, no doubt. Because of its stability, we are able to improve our user experience -- and that’s invaluable.

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I did not encounter any issues with stability.

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We did have some stability issues, but with some fine-tuning, supported by CA support and the CA community, we resolved them.

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The main problem is the one-point failure, where if one part of the application fails, the application as a whole fails. We need a bigger solution for our tree environment with two servers on which we run 15 services and for which we need service management.

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Yes, but we are using an older version that can cause this.

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I did not encounter any stability issues.

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