I have been using the solution for 12 years. 

I have been using the solution for six years.

I have been using CA Service Management for 20 years (since 1997).

I have been using Clarity SM for approximately 20 years.

The organization has been utilizing this product line for around 17 years. I’ve been using this product line for 15 years. This specific version of SDM has been in use in our environment for a year.

I have been working with CA Service Desk Manager for three or four years.

I have used this solution for thirteen years.

Service Desk Manager doesn’t integrate to SCCM out of the box. If you’re looking to use SCCM as your source of truth for servers or desktops and to populate a federated CMDB (using Service Desk manager), you’re looking at building a connector manually or buying another tool to do that. In our organization, we’re customizing code to do this in batch mode. Not ideal, but what we have to do. CA had recommended integrating with other tools of theirs that we have but the technology teams are centralized on SCCM. So that’s that one.

Reporting, we’ve had to buy Ivanti Xtraction to do all our dashboard and reporting. Boxi reports really fall short and we don’t use any reports out of the box. Be that as it may, we’re heavily metrics focused, so we’ve had to take that on separately to work with outside tools. Not ideal, but reality.

We have been using CA Service Desk since about 2006 when it was still called CA Unicentre.

I've been using this solution for eight years. 

I've been using this solution for the past 15 years, before it was renamed Clarity. 

I have used CA Service Desk Manager for three and a half years. Previously, we used the IBM Tivoli Service Desk suite for five years.

I have used this solution for five years; probably even longer on the previous version, before my time.

I have been using CA Service Desk Manager since version 5.5, starting about 15 years ago.

I have been using it for four years.

I’m relatively new to CA Service Desk Manager, having started using it at the beginning of this year.

I have used it for over three years.

We've been using it for four and a half years.

We went live in August, but our implementation lasted longer than the norm, so we had probably almost a two-year implementation.

I've used the solution for more than ten years at this point. 

I've been working with the solution for ten years, or maybe longer.

I've used it for six years.

I have used it for more than a decade.

I have been using it for about five years. I started to use this system as a customer and after a short time, i.e., within a three month period, I specialized in it. Now I am working as an administrator.

Personally, I have been using this product for eight years. However, the company has been using it for about 12 years. We started out with version 11.2.

Currently, we are using version 12.9 and we will be moving to version 14.1, very shortly.

I have used this solution for a year and a half.

I have been using it for about four years.

The company has had the product for a while. I have only been using it for a year.

I've used it for eight years and have over 20,000 hours of project exposure on it directly and indirectly.

I've worked with the product since 2008.

We use the ITN model, and we're about to upgrade to version 14.

I have used CA Service Desk for fifteen years.

I have used it for 9+ years.

I have used this solution since the year 2009.

I've been using this solution for eight years. 

I have used this solution for 18 years.

We have been using it for nine years, and currently have two customers with older versions of SDM. The products have been installed on site without multi-tenant.

We have been using this solution for ten years.

I have been using this solution for 17 years.

We've been using it for six years.

We have been using the solution now for eight years. It has given us a huge benefit in our daily work.

I have used this for 10 years; since CA Service Desk r11.

We have been using CA Service Desk Manager for 12 years.

I have been using the product for seven years.

I have been using CA Service Desk Manager for eight years.

I started using this program when I was hired in August, 2013 and there was a major upgrade roughly a year ago. I can’t quote version numbers to you, however.

I’ve been using it for the last eight years.

I have used it for two years.

I have used it for 10 years. We use CA Service Desk 12.9 and IT PAM 4.3.

We have used this solution for five years.

I’ve personally used CA Service Desk since 2013.

Almost a year.

I have used the product for 6+ years.

6 years