ClickSoftware Competitors and Alternatives

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Siebel

Oracle

Mario Treviño Salazar

Solution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees

Sep 13 2016

What is most valuable?

Siebel's most valuable feature is the web interface. As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally.... more»

How has it helped my organization?

We manage all of our client records and interactions currently with Siebel. We generate within Siebel all of our provisioning and billing orders and send it through our middleware to our billing and provisioning applications, as I mentioned... more»

What needs improvement?

The interactions with social networks can’t be managed with this application, so we can’t consolidate all our interactions in one place, so you can integrate an Omnichannel solution to cover that missing feature.

1 comment

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Oracle E-Business Suite

Oracle

Onur DINCER

Principle Oracle Apps DBA at a tech services company with 1,001-5,000 employees

Apr 16 2018

What do you think of Oracle E-Business Suite?

Primary Use Case EBS r12.2. can be used in energy industry to implement Purchasing,HR,Finance modules in it. • Improvements to My Organization It was complex to follow HR processes, such as leave application, approvals, and job applications. Now, they are integrated and managed from only one screen. • Valuable Features Online patching, which lets administrators apply patches on the fly and with minimum downtime to make it active. • Room for Improvement Deployment of customization is complex, thus nobody is using it. Instead, we are deploying the same code on both filesystems (fs1, fs2). In order to follow standards, the deployment process should be as easy as before, in R12.1. • Use of Solution More than five years. • Stability Issues No, but you have to apply...

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