Cloudability Customer Service and Technical Support

Nathan Miller
Infrastructure Engineer at a tech vendor with 201-500 employees
We are enterprise customers, so we have a dedicated technical account manager (TAM). The technical support has been good, but it is not consistent. Previously, their technical support was very good. They would come in and help with sessions internally. But now, we have dealt with a few people where we ask for one thing and they might not deliver straightaway. It seems like they are a stretched across multiple customers. View full review »
Solution49de
Solutions Architect at a financial services firm with 10,001+ employees
The technical support is terrible. You can't pick up the phone and talk to somebody. They don't have online chat support. Everything is by email, which is not good. View full review »
Derek Carr
Senior Software Engineer at Ancestry.com
I have not used technical support. View full review »
CloudArc65b9
Cloud Architect at a financial services firm with 10,001+ employees
I have heard that the technical support is very receptive to providing additional capabilities to whatever the customers needs may be. View full review »
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