I've contacted customer support many times, but I have access to their tech team since we are partners. I've not gone through their support channel. I have a direct hook to them. We have regular meetings where we talk about problems and get answers to them.

If somebody's using the solution for the first time, it's good if the system gives a demo. When you come up, the solution could go "click here, set this up, click here, set this up," and walk you through the steps until you are an expert that needs to be there. There is a setting in the configuration, and sometimes I enable it. That way, when people log in, the solution walks you through that. "First configure the cloud, and then configure this…" It'll walk you through the steps to do it. If CloudBolt has some videos or something I've not seen recently, people can watch the video to go through the steps instead of messing up.

I rate CloudBolt a five out of ten.

The platform works as it's supposed to. It’s really fast. I would recommend the solution to others. I used three other cloud management tools. Overall, I can confidently rate the product a ten out of ten.

Any user considering CloudBolt should consider what they need in the long run, not just the structure. It's a good solution, but they must ensure it's what they want. We're looking at doing OpenStack after so many years with CloudBolt. Users must check if CloudBolt is what they want in the long run, but the short term might be good. For users who have a multi-cloud and want to manage the entire infrastructure from one pane of glass, CloudBolt is a go-to solution. I rate CloudBolt a seven out of ten.

The documentation provided on this solution is quite easy to follow and what they provide is enough to be able to deploy the solution. 

I would rate this solution an eight out of 10. 

We were going to suggest CloudBolt to our customers who are on the multi-cloud model, and we have an agreement with CloudBolt, but we have not implemented it yet for our customers. I have personal experience with CloudBolt, though.

The version of the platform which we're using is two or three versions older. We are business partners of CloudBolt. We have had an agreement with them for eight to ten months, but previously our agreement with them was for over one year.

One person is enough for CloudBolt maintenance.

I would recommend CloudBolt to anyone who is on the multi-cloud model. I'm rating CloudBolt eight out of ten.

I highly suggest this product. As someone who has worked with just about every orchestration and CMP tool out there, this one has the most potential and best falls in line with a devops/agile mentality not only from a product offering standpoint but from a product development standpoint. I like the fact they keep it simple and extensible and the amount they functionally grow this product between releases is very pretty impressive.

Update: A year later with a few PSO engagements under our belt to get some priorities out of the door quickly and I couldn't be happier. The regular pace of service is phenomenal, the PSO engagements have been comprehensive and delivered quickly and with the quality of a GA even in it's alpha form.

We often said during our evaluation of CloudBolt that if our team of system administrators/engineers built a cloud management product in house, it would be look and feel like CloudBolt. In all aspects they kept it simple.