What is CloudCherry?CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.
Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
• Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
• Map & understand the Customer Journey.
• Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
• Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
• Close the loop on customer issues with real-time notifications.
• Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
• Make Customer Experience Management an integral part business process.
University of Essex,