What is CloudCherry?CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty. Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to: • Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels. • Map & understand the Customer Journey. • Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more. • Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard. • Close the loop on customer issues with real-time notifications. • Integrate with existing systems like CRM, Contact Centres, Ticketing software & more. • Make Customer Experience Management an integral part business process.
CloudCherry CustomersHDFC, PUMA, Dessert School, Caratelane, MYA, Tata Steel, Titan, University of Essex, Voonik, Fasttrack, Yatra, Central, MakeMyTrip,