Cloudflare Room for Improvement

I think they have failed with their technical support. I feel I would have gotten to a solution faster, quicker, and more efficiently if they would have been there to just answer a couple of questions. I had to read so much documentation to validate what I was about to do versus what I had already known I could do. They almost lost me as a customer and it was only because I had a bit of time and the gumption, the drive to keep going. I'm glad I did, but I'm not happy with the road. It was bumpy. View full review »

There should be a specific price list for enterprise-level customers. Another problem with this product, as a reseller, is that your customer needs to give you access to all of the features before you can help them. This is different than with other vendors, where you have insight into the customer's contract. Unless the customer gives me access to their dashboard, I am totally blind and cannot really support them. The problem is that it makes it difficult to give them support. There should at least be a read-only view of the data so that resellers can properly support the clients. Essentially, the dashboard is not well set up for resellers. Resellers need to have a dashboard view of all of their accounts. View full review »

This is a very minor thing since I can't think of many ways for them to improve: It looks like they don't support as many TLDs as other registrars, but since they are very new as a registrar, I expect this may improve soon. For example, there are many TLDs in this list, but /co is missing: https://www.cloudflare.com/tld... View full review »

The product is already being developed out quite well. I don't see any room for improvement in terms of features. The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful. If they could offer more filters, that would be very useful for our organization. View full review »

It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration. View full review »

The product support needs to be accessible from more places, a wider area of coverage. For example, there is no support in Taiwan. View full review »