Cloudflare Room for Improvement

BrianWilliams
VP/Director of IT
I think they have failed with their technical support. I feel I would have gotten to a solution faster, quicker, and more efficiently if they would have been there to just answer a couple of questions. I had to read so much documentation to validate what I was about to do versus what I had already known I could do. They almost lost me as a customer and it was only because I had a bit of time and the gumption, the drive to keep going. I'm glad I did, but I'm not happy with the road. It was bumpy. View full review »
reviewer1245303
Senior Consultant CDN at a comms service provider with 10,001+ employees
There should be a specific price list for enterprise-level customers. Another problem with this product, as a reseller, is that your customer needs to give you access to all of the features before you can help them. This is different than with other vendors, where you have insight into the customer's contract. Unless the customer gives me access to their dashboard, I am totally blind and cannot really support them. The problem is that it makes it difficult to give them support. There should at least be a read-only view of the data so that resellers can properly support the clients. Essentially, the dashboard is not well set up for resellers. Resellers need to have a dashboard view of all of their accounts. View full review »
Ryan Pellette
Product Manager at a tech services company with 51-200 employees
This is a very minor thing since I can't think of many ways for them to improve: It looks like they don't support as many TLDs as other registrars, but since they are very new as a registrar, I expect this may improve soon. For example, there are many TLDs in this list, but /co is missing: https://www.cloudflare.com/tld... View full review »
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reviewer1329336
Network Security Engineer at a computer software company with 201-500 employees
The product is already being developed out quite well. I don't see any room for improvement in terms of features. The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful. If they could offer more filters, that would be very useful for our organization. View full review »
reviewer1330161
Information Technology Engineer at a tech vendor with 11-50 employees
It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration. View full review »
XiaofengLiu
User at bitmart
The product support needs to be accessible from more places, a wider area of coverage. For example, there is no support in Taiwan. View full review »
Find out what your peers are saying about Cloudflare, Imperva, Sucuri Security and others in DDoS. Updated: January 2021.
455,301 professionals have used our research since 2012.