It depends on the level of support. Basic Cloudflare support is average. Enterprise support is amazing. It's 10 out of 10. However, if you're paying $20, you get email-based support. 

We had a couple of back-and-forth communication with the Cloudflare team. The support team's responses are comparatively slow and not as optimized as they could be. So, it leads to a couple of delays.  The communication process is a bit linear, which can be frustrating.

Cloudflare's technical support in this region, specifically in Bangladesh, is acceptable. However, since there is no local office here, I primarily interact with their offices in India and Singapore, which manage this territory. Unfortunately, obtaining support from them can be challenging at times. Specifically, Cloudflare should work on providing support aligned with our time zone, and in the case of DDoS scenarios, having a Security Operations Center (SOC) or similar services with a hotline number for immediate contact would be beneficial. This would help us address issues promptly, especially during unforeseen events like DDoS attacks.

I rate Cloudflare support seven out of 10. The technical support is mostly fine, but the response times could be better, and we'd like a dedicated account manager. 

In Thailand, we have the perception that support should ideally come through a reseller rather than directly from the software provider. This is especially true when we are dealing with larger enterprises. In such cases, it makes sense to obtain support directly from the company, even though the pricing may be more favorable. The key factor is the language in which the support is offered, which, in this case, is in Thai.

Technical support is responsive.

The tool's support takes at least one hour to respond. 

The technical support for Cloudflare is good because the team is knowledgeable about the connection, standard, special configurations, etc. My team had no problems double-checking configurations with the Cloudflare technical support team.

We have not used technical support.

The technical support team is very good and they know what they're doing.

I have never contacted Cloudflare's support team.

I would give them a 9/10. They respond pretty fast to requests.

I would give an 8/10 to their technical support. We haven’t had many issues, but when we do, it appears that sometimes they are not willing to look deeper into them to try and find a solution.

I haven't contacted support which indicates a good self-serve product. The tools to answer your own questions are there, so support is built-in without ever needing to reach a person. 

We never need to contact customer service.

The technical support response time for Business Plan customers could be reduced. Most companies opt for this cost-effective plan but they should receive the same service as the Enterprise Plan. Currently, response time for Business Plan customers is six to eight hours and that should be minimized. 

I rate support an eight out of ten. 

I've tried to contact technical support three times without any luck. I found the solution myself. If I look at the community, I see others have experienced the same issue. 

Technical support is 10/10. Our one call about a caching issue was easily fixed and it turned out to be a problem we caused, not CloudFlare.

I have mainly been on their lower accounts which don’t really come with support.

I rate technical support quite badly. The support person had a hard time understanding my issue.

But to be fair, we gave up on support from major enterprises a long time ago.

Now we don’t even bother. It simply takes too long time to get escalated to Level-1 support where you can have a meaningful conversation.

I’ve never had a reason to get in touch with their technical support.

I don't need any technical supports because there are a number of blogs with solutions for most of the problems. Because of these blogs, I haven’t used this feature until now, so I’m not able to rate this feature.

Answers to all our questions were available when needed.

9/10. I did not really have the opportunity to use their service as a free user. However, when you are a paying user at CloudFlare, they will answer you very quickly, and with accurate answers. I did contact them on a few occasions, and they gave me good answers.

9/10. I did not really have the opportunity to use their service as a free user. However, when you are a paying user at CloudFlare, they will answer you very quickly, and with accurate answers. I did contact them on a few occasions, and they gave me good answers.

We are satisfied with technical support.

I'm quite comfortable with them so I don't see a big issue. We get fairly good support. The earlier issues that we had, some minor issues here and there, we got them resolved. They resolve our issues in a timely manner.

Until now, I didn’t require much technical support. I try to find any help by myself through the interface.

Technical support is excellent.

The technical support from the vendor could be better.

The support is provided online and most of the technical advice is provided by an open community. The level of support is not enough. For example, if you start using this solution and do not have a lab there needs to be someone that can speed up your process. In this case, the community is not enough, it could be better.

I rate the support from Cloudflare a six out of ten.

Good, as the few times I've required customer service, it was more technical but they were always helpful in directing me to the people I needed to speak to.

Excellent. The representatives are knowledgeable and online documentation is great.

Technical support is 10/10.

The technical support for this solution is really good.

The customer support at Cloudflare is fairly straightforward. For technical support, I give Cloudflare a thumbs up for their documentation. We didn't have to ask their technicians or their support in order to finish up the setup. It was easy to troubleshoot our installation.

Technical support is 10/10 – very good.

We've reached out to technical support in the past and we've found hem to be very good. We're satisfied with the level of service they provide.

The technical support on offer is excellent. They are very helpful and responsive. We're quite happy with the level of service they provide to their customers.

Since customer service goes hand in hand with technical support, I'm afraid we haven't experienced their representatives going above and beyond in terms of:

• Responses within the SLA
• Not using predefined answers for issues that were somewhat "unique"

I have found CloudFlare's support to be unresponsive at times, and not very helpful with providing technical details for issues that we reported over the years.

The technical support is good.

I haven't contacted technical support.