Code42 Next-Gen DLP Customer Service and Technical Support

it_user559902
ABS Support Analyst at a tech vendor with 1,001-5,000 employees
Customer Service: The best, they are always in contact and resolving all our needs. We have a lot of interaction with their team and they have been always giving us all the information we need. We also use their advocate page and they are very helpful with everything. Technical Support: I haven't used it until now, but I am planning an upgrade and I think I'll request a lot of technical hints. View full review »
Alexander Warren
System Administrator III at a university
Customer Service: Pretty good. My rep keeps in contact with me, and they have an advocate hub where IT pros can mingle and help each other. Technical Support: It is very good! I have had nothing but good experiences with the tech support folks. They not only know their product, but they know other infrastructure products as well and how they may or may not mess with Code42. View full review »
G
Sr. Desktop Engineer at a tech vendor with 51-200 employees
Customer Service: Excellent! I've had great experiences with all the staff. From product trainers, the sales team and the support team. Technical Support: Supurb! They know their product inside and out. Also, you don't ever really need to call them because their support site has every answer you need. View full review »
informat752553
Information Security Specialist at a construction company with 5,001-10,000 employees
Customer Service: Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and responsive. Technical Support: Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and responsive. View full review »
Dj Elmer
Research IT Support Specialist at a tech vendor
They are amazing. View full review »
Jeff Hiner
Systems Admin. at a energy/utilities company with 501-1,000 employees
Customer Service: Customer service is awesome, They are on top of all questions and are US based. Technical Support: Great Technical support and very knowledgable View full review »
Kurt Miller
Senior IT Manager at a marketing services firm
Customer Service: 10 Technical Support: 10 View full review »

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