Cohesity DataProtect Customer Service and Technical Support

reviewer1280316
Sr. Infrastructure Specialist at a energy/utilities company with 201-500 employees
Customer support from our local team has been great. There is lots of expertise and a general willingness to help. Cohesity support has been great and they are often proactive about creating service tickets if they notice an error on the cluster. View full review »
reviewer1276815
Network Administration Supervisor at a insurance company with 51-200 employees
We have had a few support tickets, which have been dealt with quickly and appropriately. We did have one ticket where we requested an escalation and this was also handled appropriately. Support did a good job of periodically checking with us to verify that the fix resolved our issue, which it did. View full review »
Jay Stelmach
Adjunct Professor at Southern New Hampshire University
The tech support is fantastic. Even when I e-mail on the weekends I get responses within 20 minutes, tops. If I call, it is immediate. View full review »
Learn what your peers think about Cohesity DataProtect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,646 professionals have used our research since 2012.
JohnBowling
IT Manager - Storage & Backup at a healthcare company with 10,001+ employees
We lack an easy way to access the data without involving a developer. For their part, Cohesity has provided talented resources to help script the reports we need, dedicating those resources and their time for free. This is refreshing and welcome. View full review »
Roberto Sciaccaluga
Team Leader at Leonardo
Cohesity provides great support, both remote and onsite. View full review »
reviewer1036158
User at a financial services firm with 1,001-5,000 employees
So far so good, a few little issues, nothing dramatic but support was able to help. Their support site already contains a lot of information where most of the answers you might have can be found. View full review »
FrancoisLepage
User at Mast
Technical support for this solution is excellent. View full review »
Jason Stallings
Data Center Technician at nuskin
So far support has been amazing. View full review »
Panav D Sharma
Quality Engineer II at Cvent
The support team could do a better job. Sometimes finding the correct person is cumbersome and time consuming. View full review »
reviewer958335
User
Extremely fast response both to email and phone, very knowledgeable. View full review »
reviewer966867
Infrastructure Engineer
They are a great help on performance issues and minor bugs. View full review »
Derek Sailors
Director of Information Systems at Community Hospital
I have not had to call them yet, but we have heard great things. View full review »
reviewer873789
System Engineer at a K-12 educational company or school
Customer support is great. View full review »
Learn what your peers think about Cohesity DataProtect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,646 professionals have used our research since 2012.