Our deployment was done totally in-house. People could get into the tool by request, so our IT organization built a capability around requesting a user account so they could keep track of the users.

For our on-prem version, we have a maintenance team of about four people. We don't have any support staff for the cloud version.

While all of my installs have been in-house when we have needed support they have been very knowledgeable.

We used a vendor and we had a great experience