Comindware Tracker Room for Improvement

NS
Works

This solution lacks API integration with some popular websites. It would be helpful to have more documentation about setup and use.

It might be possible to improve reporting. Creation of reports is ok, but templates for reporting would help a lot. Some improvement is needed for automated emails.

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DR
Client Account Manager at a tech services company with 10,001+ employees

There are two key topics which could be improved in this product:

  1. The UX/UI could be reviewed and revamped to meet new the criteria of digitalization and innovation. Structure of functionalities and general storyline/rational of the solution could be reviewed.
  2. There are not many report templates to be used; the list of available templates could be improved and expanded. The solution should take advanced of advanced analytics to provide a rich and compelling set of dashboards with metrics and useful insights.
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PG
SEO Manager at Familoop at a tech vendor

It would be wonderful to have preintegration with more third party web services, in addition to MS Outlook and SharePoint. Comindware has already added this request to their road map.

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Buyer's Guide
Business Process Management (BPM)
March 2024
Find out what your peers are saying about Comindware, IBM, OpenText and others in Business Process Management (BPM). Updated: March 2024.
765,234 professionals have used our research since 2012.
Ananthi Nachimuthu - PeerSpot reviewer
Senior Technical Writer at Skava

The user interface can be changed to be responsive. Cost of the product can also be reduced. No other suggestions to incorporate.

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it_user1067847 - PeerSpot reviewer
Java Consultant at Liquidhub India Private Limited

Commindware is a bit complex and is difficult to understand. This is because everything we need to buy is here. We would like documentation that is helpful for setup and usage of the application.

The Open API is great, but more could be done in my opinion. It lacks out-of-the-box integration with popular web services. We are expecting this change in the next build or release.

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reviewer1053042 - PeerSpot reviewer
Works at a tech services company with 1,001-5,000 employees

A mobile app will be a big plus. Also, more API integration with popular websites will be more helpful.

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MI
Account Manager at Zintel Public Relations

Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus.

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SS
Works

The initial setup can be quite slow and finicky. I am still learning how to implement formulas for creating the 'rules' applicable. A walk-through video would be preferable however some one-click business application setups do assist with this in a wider range.

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it_user777510 - PeerSpot reviewer
Owner & CEO at a tech services company with 11-50 employees

I would like them to offer a one-time payment plan that one can choose.

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reviewer1112487 - PeerSpot reviewer
Works
  • There is no mobile app.
  • There are not very many report templates, and if there were more, it would really help.
  • There are no contextual menus.
  • Sometimes requires that we refresh the page and restart the order.
  • Mobile Browser View: The Responsive view needs some improvement.
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it_user768789 - PeerSpot reviewer
Head of IT department at a government

It would be wonderful to have newer version releases more frequently, but it is quite a minor con.

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it_user882744 - PeerSpot reviewer
CEO, Business Process Automation Expert at WFA Consulting Group

The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services.

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JK
Business Intelligence Consultant at EffHaul, Inc.

It lacks workflow samples, which would make it even easier for non-technical users to build their own apps.

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it_user789690 - PeerSpot reviewer
Operations Manager at a marketing services firm with 51-200 employees

I have no issues at all. 

I am expecting new updates to improve the software. 

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it_user781548 - PeerSpot reviewer
Sr. SEO & Marketing Executive at a tech services company with 11-50 employees

Obviously, this software is great. However, we are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved.

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Buyer's Guide
Business Process Management (BPM)
March 2024
Find out what your peers are saying about Comindware, IBM, OpenText and others in Business Process Management (BPM). Updated: March 2024.
765,234 professionals have used our research since 2012.