Commvault Customer Service and Technical Support

Syed FasihUr Rahman
Enterprise Solutions Architect at a tech services company with 51-200 employees
I do not have direct contact with technical support, so to be fair, my opinion is based on everything that I hear from the implementation team. In this context, I feel that the support for this solution, overall, needs improvement. The documentation is weak, and they need to improve their support portal. They should be aware of the known issues in the market and address them. In general, their support needs improving. View full review »
Thamer Salah
Senior Presales Consultant at OFFTEC International
Their technical support are very good. You can chat with the support engineers that are available 24/7 and can provide you with anything you need. I haven't had any major incidents that I've really needed them for. View full review »
Stefaan Debaste
Storage Architect for Datacenter Proximus at a comms service provider with 10,001+ employees
I'm not on the operational team, but what I hear from colleagues is that they are quite happy with the support. We have a good relationship with them. View full review »
Find out what your peers are saying about CommVault, Veritas, Veeam Software and others in Backup and Recovery Software. Updated: October 2019.
371,917 professionals have used our research since 2012.
Mehmet Erdogan
Data Storage and Protection Team Leader at a tech services company with 201-500 employees
We have been using technical support, and the response time is very acceptable. We have had no problem with support for this solution. View full review »
DavidMeer
Chief System Engineer at a media company with 501-1,000 employees
The other customers that had some issues with technical support but I, personally, have not had issues with them. I get good support. View full review »
it_user633354
Technical Consultant at a tech services company with 11-50 employees
We are very happy now with the technical support, as it is Indian. We previously had difficulty with the support being foreign. View full review »
Find out what your peers are saying about CommVault, Veritas, Veeam Software and others in Backup and Recovery Software. Updated: October 2019.
371,917 professionals have used our research since 2012.
Sign Up with Email