Commvault Customer Service and Technical Support

Paul Petty
Infrastructure team leader - senior infrastructure analyst, storage and virtualisation at a construction company with 10,001+ employees
Customer Service: We have had excellent engagement with our account team and they have been very helpful in ensuring that we get the most out of the platform. We get regular contact and they are keen to listen to data management issues that we have and see how they can address them with the Commvault platform. This has led us to be engaged in a couple of Beta test programmes and get early access to new features in some cases that resolved our challenges. Technical Support: Very good! We have had some very good dealings with support. In the main, this has been around us securing new systems and tweaking policies to get the best result for our infrastructure. In most cases the person answering the call resolved the ticket first time. When calls were escalated, the response was fast and the issue resolved to our satisfaction. View full review »
Thamer Salah
Senior Presales Consultant at OFFTEC International
Their technical support are very good. You can chat with the support engineers that are available 24/7 and can provide you with anything you need. I haven't had any major incidents that I've really needed them for. View full review »
Stefaan Debaste
Storage Architect for Datacenter Proximus at a comms service provider with 10,001+ employees
I'm not on the operational team, but what I hear from colleagues is that they are quite happy with the support. We have a good relationship with them. View full review »
Robert Horowski
Leader in Advanced Services department at a tech services company
Very good. Guys from tech support are very quick to respond. On average, I had my issues solved in a day or two. View full review »
Андрей Харитонов
Unix&SAN team lead at a financial services firm with 501-1,000 employees
Customer Service: I would rate at 9 out of 10. Customer service is arranged pretty well. Technical Support: Depends on the topic. Issues related to configuration are resolved in a timely manner by first-line support. But if something needs to be escalated to development, it's really hard to predict when the issue will be resolved, even having BCS. The only way here is to have Professional Service in place, which is not reasonable from a cost perspective. Though, at the stage of initial assessment, first-time deployment or analysis of bottlenecks and potential issues/risks in future, Professional Service is definitely makes sense. Overall rating: eight out of 10. View full review »
A 10 out of 10. View full review »
Technical Consultant at a tech services company with 11-50 employees
We are very happy now with the technical support, as it is Indian. We previously had difficulty with the support being foreign. View full review »
Technical Consultant at a tech services company
Good, a nine out of 10. View full review »
Network Engineer at a energy/utilities company with 501-1,000 employees

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