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BR
System Engineer at Darva
Real User
Easy to use, easy to deploy, and easy to update

Pros and Cons

  • "Commvault is a very stable product."
  • "I think there is room for improvement with the reports. They are a little poor."

What is most valuable?

Commvault is easy to use, easy to deploy, and easy to update.

What needs improvement?

I think there is room for improvement with the reports. They are a little poor. There is a lot of room for customization with Commvault, but we have not done that, so the reports do not work the best for us.

We have virtualization, but sometimes some virtual machines are not backed up.

For us, a system ransomware scenario would be a good solution. This would help us not be nervous about our backup solution if we experience a ransomware attack. 

For how long have I used the solution?

We have been using Commvault for seven years, since 2014. 

What do I think about the stability of the solution?

Commvault is a very stable product. 

What do I think about the scalability of the solution?

We are using VMware for virtualization every day. The issue with scalability that Commvault has is that any modifications in virtualization that we make have a direct impact on it.

We do not have a problem with scalability, but I think if we had to restore a large scale of information, it would be a problem because of the time we would have to spend restoring all of our virtual machines. However, we could backup as many as a 1,000 virtual machines very easily. 

How are customer service and technical support?

Commvault's technical support is good. However, because I am French and not a native speaker, I have a hard time understanding tech support specialists that are from India.  

Which solution did I use previously and why did I switch?

Before Commvault, we used a French solution. It had issues with backups and was very bad. We had to migrate before we encountered a bigger problem. 

How was the initial setup?

The initial setup is straightforward. 

What about the implementation team?

Commvault helped us with the migration. A two-person team was involved in the deployment from our end, a system engineer and a hardware engineer. 

What's my experience with pricing, setup cost, and licensing?

Commvault is too expensive. 

What other advice do I have?

I would recommend this solution. It is a good solution for cloud backup. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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EV
System Administrator at a government with 501-1,000 employees
Real User
Top 5
Robust, feature-rich, and the web console is well organized

Pros and Cons

  • "When an interruption takes place due to an incident, the signaling and notification are very extensive."
  • "With so many features, sometimes you cannot find what you are looking for in the interface and you have to dig into books online to find out how to solve an issue."

What is our primary use case?

We are using Commvault as our main backup software.

How has it helped my organization?

Commvault is very broad in its possibilities to keep the backup environment up and running.

What is most valuable?

What I like about Commvault is that it's very robust. When an interruption takes place due to an incident, the signaling and notification are very extensive. Usually, there is a good direction towards the solution if there is a problem. Commvault is very self-supporting and the software tries to solve any issues by itself.

What needs improvement?

There is a bit of an overkill in functionality, especially in the interface, when you decide to deploy all of the software. I'm talking specifically about the Java console, which is the one we are using because it has all of the features that Commvault has in it. With so many features, sometimes you cannot find what you are looking for in the interface and you have to dig into books online to find out how to solve an issue.

The web console is more organized than the Java console, although it lacks some features.

In the next release, I would like to see different options made available for hot versus cold data.

For how long have I used the solution?

I have been using Commvault for six years.

How are customer service and technical support?

We have not been in contact directly with Commvault for technical support. We have a partner who takes care of all of the issues if any Commvault intervention is needed.

What other advice do I have?

We are currently working through what we need for disaster recovery in general, and Commvault already has a major place in that. However, there are several things that we do not currently use, so there may be an option to use more of it for that benefit. For example, the product supports archiving capability, which is something that we do not use at this time.

In summary, this is a good backup solution but considering my comments on the GUI, it is not perfect.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Pedro Martins
Consultant at a integrator with 5,001-10,000 employees
Real User
Top 5
A stable backup solution with an abundance of features

Pros and Cons

  • "Commvault's many features can be explored to get more value from more solutions."

    What is our primary use case?

    We prefer Commvault because they are backup agents who have a vision about what we can do with applicable backup solutions. I have one solution with five local backups and remote backups between the five. First-line core backup and synthetic full backup for applications. These are our policies and logic to access the files and take over or restore files.

    What is most valuable?

    The main differentiator here is that Commvault has many features. You'll have to explore these features to gain knowledge about them, or you wouldn't know it's there.

    Commvault's many features can be explored to get more value from more solutions.

    What needs improvement?

    The implementation is very difficult and should be improved and made easier. There are many features to explore to create more value from more solutions.

    We want to do a course and explore the possibility of obtaining certification. This will help us gain a more comprehensive understanding to create solutions more efficiently. The most important thing for me is to have more courses and more possibilities to receive online certifications.

    For how long have I used the solution?

    I have been using Commvault for a few weeks.

    What do I think about the stability of the solution?

    Commvault is stable but more difficult to understand without the technical specifications.

    How was the initial setup?

    The initial setup is complex. I tested Commvault, investigated options, and checked that I had the right conditions to install. It took a lot of effort and two people to install it. It took us about two months to install Commvault.

    I used documentation provided by Commvault and visited some forms, but I mainly used documentation from Commvault.

    What about the implementation team?

    Another IT professional and I installed it in-house. We did it by following the documentation step by step, and some steps were more difficult than others.

    What other advice do I have?

    I would recommend Commvault to potential users. I'm satisfied with this solution.

    On a scale from one to ten, I would give Commvault a ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Diego-Torres
    Founder at AT Vault
    Real User
    Top 5Leaderboard
    A unique administration platform and interface; its one platform is a key benefit for our customers

    Pros and Cons

    • "Commvault has a unique administration platform with more features than its competitors."
    • "Could be easier to implement."

    What is our primary use case?

    We are the most important communications company in Argentina. We deal with a large variety of customers. We are partners of Commvault and I'm the company founder. Our company provides IT solutions. 

    What is most valuable?

    Commvault has a unique administration platform and interfaces, providing backup, archive, reporting and replication features. Commvault has more features than its competitors. Net Backup, for example, doesn't integrate a lot. Commvault has only one platform and this is important for the customer. They don't have a large market share in Argentina but whenever we present it to our customers they like the product and want to do a proof of concept.

    What needs improvement?

    The product could be easier to implement, they could create a new console to configure the solution. I'd like to see improvements on the user interface, support, pricing, and integration with other solutions. They could also improve their marketing of the brand.

    For how long have I used the solution?

    I've been working with this solution for almost seven years. 

    What do I think about the stability of the solution?

    The stability is good. 

    What do I think about the scalability of the solution?

    The scalability is good. 

    How was the initial setup?

    The initial setup is easy. Deployment time is dependent on the infrastructure of the customer.

    What other advice do I have?

    This is a relatively new solution for customers in Argentina, so I go to a lot of effort to know the solution well and to present it to our customers. It's not easy but I think that when the customer becomes familiar with the solution, many want to change to it. The stand out aspect of Commvault is that it supports its clients on a unique platform. Whether it's underlying solutions, cloud solutions, SAP Hana, for example, replication backup, archiving, reporting, all of this is one platform. I would suggest starting with small solutions, to learn the product and see if it's the best option for your needs.

    I would rate this solution a nine out of 10. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    John Askew
    Systems Architect at The University of Auckland
    Real User
    Top 5
    Good support and stable, but it is overly complex to use

    Pros and Cons

    • "Scalability, as well as stability, are a couple of important parts of this solution."
    • "This product is overly complex to operate and run."

    What is our primary use case?

    We are using Commvault to protect some of our workloads in the public cloud. We are using it in AWS SAM and Office 365. 

    What is most valuable?

    Scalability, as well as stability, are a couple of important parts of this solution.

    What needs improvement?

    This product is overly complex to operate and run.

    The price of this solution could be lower.

    For how long have I used the solution?

    We have been working with Commvault for about 18 months.

    What do I think about the stability of the solution?

    From a stability point of view, it is very good.

    What do I think about the scalability of the solution?

    It's extremely scalable. It's used across the coalition control team and the cloud team, so there are a couple of dozen administrators. We are running a great deal more than that in the backend systems.

    How are customer service and technical support?

    The technical support is pretty good.

    Which solution did I use previously and why did I switch?

    We used Spectrum Protect or Tivoli Storage Manager for quite a few years.

    How was the initial setup?

    The initial setup looked complex so we contracted Commvault to do it.

    What about the implementation team?

    Commault completed the deployment but even they had issues, particularly with getting Office 365 operating correctly. Their professional services were the ones who deployed it.

    What's my experience with pricing, setup cost, and licensing?

    One of the issues with backup vendors is that they overprice, or overvalue their products.

    Which other solutions did I evaluate?

    We are looking at Metallic as an alternative because Commvault is a good product but it is a bit complex.

    What other advice do I have?

    Overall, this is a good product and very capable. That said, my advice for anybody who is considering it is to make sure that it fits your purpose. If you can make do with a simpler product then choose a simpler product.

    I would rate this solution a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    JB
    Sr. IT Manager at a government with 10,001+ employees
    Real User
    Top 5Leaderboard
    Good backup and restore capability for physical and virtual servers, but the reporting needs to be improved

    Pros and Cons

    • "This product has allowed us to recover data when we've had issues."
    • "It is a little more complicated than it really needs to be."

    What is our primary use case?

    I am primarily using Commvault for backing up the physical and virtual servers.

    How has it helped my organization?

    This product has allowed us to recover data when we've had issues.

    What is most valuable?

    This product does what it says it's going to do, and generally backs up the data that you want it to back up.

    What needs improvement?

    It is a little more complicated than it really needs to be.

    Reporting could definitely be improved.

    For how long have I used the solution?

    I have been using Commvault, personally, for about three years.

    What do I think about the stability of the solution?

    It works, and there are definitely some bugs, but nothing major.

    What do I think about the scalability of the solution?

    As it gets larger, it gets a lot more complex in terms of the configuration. Generally, the larger it gets, the harder it is to manage. We probably have about 1,000 servers right now that it is backing up.

    How are customer service and technical support?

    In general, technical support is okay. I would rate them a seven out of ten.

    Which solution did I use previously and why did I switch?

    Prior to Commvault, we used Tivoli Storage Manager from IBM. It is a bit lacking in terms of features, compared to Commvault.

    How was the initial setup?

    The initial setup was relatively straightforward.

    What's my experience with pricing, setup cost, and licensing?

    The price is a little bit high.

    What other advice do I have?

    My advice for anybody who is looking into implementing Commvault is to do their research. It's a good product for most use cases, although it's not the best. My main complaint is that it needs better reporting.

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    BM
    Technical Architect at a computer software company with 1,001-5,000 employees
    Real User
    Duplication functions well, easy to use, and highly scalable

    Pros and Cons

    • "The solution is easy to use and the duplication is quite good."
    • "The reporting is complicated and should be simplified in an upcoming release."

    What is our primary use case?

    The solution is used for normal backups, file system level backups, or database backups.

    What is most valuable?

    The solution is easy to use and the duplication is quite good.

    What needs improvement?

    The reporting is complicated and should be simplified in an upcoming release.

    For how long have I used the solution?

    I have been using the solution for three years.

    What do I think about the stability of the solution?

    The stability is good for the solution.

    What do I think about the scalability of the solution?

    In my experience, the solution has been highly scalable.

    How are customer service and technical support?

    The technical support has been good.

    How was the initial setup?

    The setup is complicated and complex. The length of time it will take depends on the environment and how large it is.

    What about the implementation team?

    It is best to use a consultant to do the deployment.

    What's my experience with pricing, setup cost, and licensing?

    The solution is not cheap. However, for an enterprise-level solution, the price is comparable to other competitors. It would not be affordable for small to medium size organizations.

    What other advice do I have?

    I recommend this solution to others. I would advise others wanting to implement this solution to spend some time on the initial setup and once the initial setup is done, then it will be quite easy to use.

    I rate Commvault a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Bhaskar Venkat Kota
    Sr. System Architect at a tech services company with 201-500 employees
    Real User
    Top 5
    Stable, good support for OVM, but it is complex to manage

    Pros and Cons

    • "We recommend this product for people who are running the Oracle Virtualization Manager."
    • "Our customers complain that this is a difficult product to manage."

    What is our primary use case?

    We are a solution provider and Commvault is one of the backup and recovery solutions that we implement for our customers.

    What is most valuable?

    We recommend this product for people who are running the Oracle Virtualization Manager. The support for this from Commvault is better than it is with Veritas.

    What needs improvement?

    Our customers complain that this is a difficult product to manage.

    For how long have I used the solution?

    We have been using Commvault for one year.

    What do I think about the stability of the solution?

    This is a stable product.

    What do I think about the scalability of the solution?

    I know that we can add nodes to the system, although I don't have much experience with scaling Commvault.

    Which solution did I use previously and why did I switch?

    I have experience with several backup and recovery solutions, including product by Veritas.

    What's my experience with pricing, setup cost, and licensing?

    Licensing fees are billed on a yearly basis.

    What other advice do I have?

    The suitability of this product and my recommendation for using it depend on the environment. Not all backup products are suitable for every environment.

    In summary, this is a good product but it would be better if it were easier, and not as complex to use. 

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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