Commvault Room for Improvement

Syed FasihUr Rahman
Enterprise Solutions Architect at a tech services company with 51-200 employees
From the perspective of the enterprise cloud archiving software, it does not resolve all of the data solutions that the customers are expecting. It works, but it is not up to the mark. They still need some time to improve the archiving and offer it within the single console management. We do not pitch the Commvault archiving solution to our customers. If they ask for it due to reasons of legality or compliance then we can supply it, but we prefer not to offer the Commvault archiving solution. We did a POC with one of our customers who is archiving more than fifty thousand email accounts, all over the world, on a daily basis, and Commvault failed miserably. It was not able to provide that kind of performance. It can be good for up to three hundred user mailboxes, but not more than that. The stability of this product, as a whole, needs to be improved to compete with archiving solutions such as Enterprise Vault. Support for this product needs to be improved because I have seen a couple of cases where it is taking more than the required time to solve issues. The documentation is not up to the mark. They need to improve their support documentation because it is a little bit weak. They need to expand more into private, hybrid, and public cloud systems. They need to be even more open than they are now with respect to integrating with public cloud systems. Cloud is the platform that system integrators are now selling, so it is important to have that support. View full review »
Thamer Salah
Senior Presales Consultant at OFFTEC International
The setup is not that straightforward or easy. Even the documentation is not generic or public like other products. You have to be a partner or you have to have a specific account and download it from the vendor themselves. View full review »
Stefaan Debaste
Storage Architect for Datacenter Proximus at a comms service provider with 10,001+ employees
You need quite a lot of human resources to maintain a Commvault environment, to keep it operational. Also, it would be nice to if there were an easier way set up some Commvault components. I don't know exactly when they came out with the new HTML interface because, until then, the interface was a based on Java. The HTML interface is a remarkable improvement. However, there are still some features that are not available in that interface that are available in the Java console, but I'm sure that will come with time. Another issue that comes to mind, that we have to pay attention to is, when a new service pack or hotfix comes out, it can happen that something that was working before does not work anymore. We really have to test it in our lab, before we are 100 percent sure we can introduce it in production and be 100 percent sure that everything still works that was working before. View full review »
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Mehmet Erdogan
Data Storage and Protection Team Leader at a tech services company with 201-500 employees
This solution can be complex and difficult to administer because it supports all of the many platforms, so it would help if they could simplify it. Right now, replication is limited and we would like to see the limitation decreased. View full review »
Chief System Engineer at a media company with 501-1,000 employees
The back of virtual machines needs improvement. I know they're working on it. They're always doing new things but I think they still have a little bit more to do. In the next release, I would like to see disaster recovery options for the cloud. It was always off the scope because they're not really meant to be a disaster recovery solution but now they're getting there. From what I see, that there's no reason why they can't do disaster recovery, they have everything they need for it. They're beginning to do things but I'd like to see them delve more into that. View full review »
Pre-Sales at Arrow Electronics, Inc
I think the one thing that could be improved is the customer experience. The interface should be more user friendly. The price could perhaps be lower as well. View full review »
Expert System Engineer at a tech services company with 201-500 employees
The solution needs higher availability. Its competitor, Veeam, includes backup and replication in the same product. I don't know if Commvault has it or not, but they should if they don't. Also, they should have a module for reporting and supervising, like Veeam. View full review »
Find out what your peers are saying about CommVault, Veritas, Veeam Software and others in Backup and Recovery Software. Updated: December 2019.
389,772 professionals have used our research since 2012.