Commvault Cloud Room for Improvement

DN
IT System Engineer at a real estate/law firm with 10,001+ employees

We had some small issues with the reporting, but that was just a matter of fine-tuning the kinds of messages we receive by email. It was a little overwhelming in the initial configuration. So we reviewed our configuration with our partner and customized the reports so that we only get the important reports. I haven't seen any big issues or things that the solution is missing.

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Ryan Sinnwell - PeerSpot reviewer
Infrastructure Manager at The Weitz Company, LLC

As a long-time Commvault customer, we still use the Java console heavily because it is how we learned to do everything. The web-based Command Center is coming along and has most of what we need, but it is a learning process to change our knowledge to the new way of doing things.

As Commvault continues to grow SaaS data protection options, there are some that are on my wish list that have not yet made their roadmap. Knowing what is being worked on for future support would be great we can keep that in mind as we are looking at future technologies to adopt.

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Jayme H - PeerSpot reviewer
Systems Administrator III at a university with 5,001-10,000 employees

The workflow has room for improvement. 

One of my biggest problems has been the lack of specialized training for things like hyperscale for Commvault customers, especially smaller ones like myself. During COVID, Commvault stopped having their conference, which was a major source of education and information for me as a customer. I needed to learn about new functionalities and how they worked, but there weren't many classes available. It seems like Commvault expects customers to take the responsibility of engaging with them, but it's difficult for smaller customers to do so. I've been advocating for smaller customers, and Commvault has listened and started to include us in their roadmap, just like they do for Fortune 500 companies.

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Buyer's Guide
Commvault Cloud
March 2024
Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.
Cassandra Cinar - PeerSpot reviewer
Senior Director Data Center Services at a media company with 5,001-10,000 employees

Commvault could benefit from increased automation to streamline processes and enhance predictability. This includes automating routine tasks where appropriate, which would improve efficiency and reduce the need for support tickets. Additionally, when support is required, automating elements of the process and providing faster data access would enable quicker issue identification and resolution, preventing potential SLAs from being breached.

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TT
CISO at a manufacturing company with 5,001-10,000 employees

If I were to ask them to work on something, it would be the fidelity of the alerts that occur. They should tell me if it is a real event or not. It is easy for it to identify that something hit it but give me more information. They can build AI into the engine so that I get better output from an alert to tell me if I should really be interested in that or not.

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Mostafa Atrash - PeerSpot reviewer
Sr. Enterprise Solutions Engineer at Palpay

I would like them to keep working on the new web interface to migrate out of the old interface because the old interface is a bit complex. It was driving customers away because of the complexity. If they migrate everything (100 percent of the features), this would make the product be perfect.

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Matt Reller - PeerSpot reviewer
Lead Administrator Storage and Backup at a manufacturing company with 10,001+ employees

Commvault should keep and continue to develop the Java GUI. 

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Muhammad Azeem Nagori - PeerSpot reviewer
Team Lead at Computer Network Systems

In GUI, some of the features have been divided. So one is the browser-based command center, and then the old interface with CommCell browser. They have to add more features and functions that are the same as whatever is there in the command center. We prefer that because, otherwise, we have to do two different interfaces for different kinds of jobs. We cannot do some jobs in the old interface with CommCell browser since we have to go into the command center.

Whatever Commvault Complete Data Protection has, they need to improve. Sometimes, we have a performance issue with the backup speed. So, that has to be rectified and improved.

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MH
Director of Information Technology at a construction company with 501-1,000 employees

The speed of the Office 365 Backup & Recovery feature is adequate. Microsoft controls the amount of bandwidth that people have when they're using Azure and the O365 environment. It's not really a Metallic issue, it's more of a Microsoft limitation. If they could work out something with Microsoft to improve the speed, that would help. But, generally speaking, it's been fine. I don't know of anything else that I'd want to see improved.

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SH
KGS Hosting Architect at a energy/utilities company with 10,001+ employees

They can improve the VMware recovery and VMware backup. There is an improvement area on the VMware infrastructure. They can make available what they call a VSA proxy. They can have an appliance-type setup to deploy VSA backups and help recover quicker. They can have an appliance ready. Instead of having to have a server dedicated to that and installing software on a server, they can just provide an actual appliance for that.

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DI
Infrastructure Engineer at a healthcare company with 5,001-10,000 employees

Commvault Complete Data Protection meets market standards, but an area for improvement is its licensing model because everyone else offers the subscription-based model nowadays. At the same time, Commvault still has the traditional license model, where you must buy a set of licenses.

For example, you must purchase one hundred licenses if you're backing up one hundred virtual machines. At the same time, other players offer a pay-as-you-go subscription model, which means if you use one hundred this month, you'll pay for one hundred, and if you use thirty next month, you'll pay for thirty. With Commvault Complete Data Protection, on the other hand, you pay for one hundred licenses even if you only use fifty virtual machines, so the licensing model needs improvement.

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Achindra Kamburapolage - PeerSpot reviewer
Manager - Database Administration at Nations Trust Banks Plc

Commvault Cloud, while offering a robust suite of features, could potentially benefit from improvements in certain areas. One area for consideration is user interface and user experience enhancements, aiming to streamline navigation and make the platform more intuitive for users with varying levels of technical expertise. 

Improved documentation and user training resources could also contribute to a smoother onboarding process and more effective utilization of the platform's capabilities. Additionally, ongoing efforts to optimize resource utilization and minimize any potential impact on system performance would be valuable. As for potential features in the next release, integration with emerging technologies such as artificial intelligence for more intelligent data management and analytics could provide valuable insights for organizations. 

Enhanced automation capabilities, including more sophisticated policy-driven automation for data workflows, could further streamline processes and reduce manual intervention. Integration with additional cloud services and platforms, keeping pace with the evolving cloud landscape, would broaden the platform's compatibility and usefulness. 

Lastly, advanced security features, including continuous monitoring, threat intelligence integration, and proactive threat response capabilities, would fortify the product's defense against evolving cyber threats. 

Regular feedback mechanisms from users and staying attuned to industry trends would help guide the development of features that align closely with the evolving needs of organizations in the dynamic landscape of data management and cloud services.

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Michael L. Mathews - PeerSpot reviewer
Vice President for Innovation and Technology at Oral Roberts University

Commvault is a behind-the-scenes operation that's working flawlessly. So how do I know what Commvault is doing for me every month? I would like more communication informing us on what Commvault is doing in the background.

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DS
Project Director at ANVOLE

The functional integration could be better. For example, the replication function is not there in the Metallic products and can be complex. We were licensing the functionality in a different tool but not in Metallic's key. So it should be enhanced.

In future releases, I would like to see better VM replication because it's not available today. But there should also be provisions to have more integration.

Metallic is perfect for a customer because it is very easy to use. However, I find it difficult to find some use cases on my own and need to contact Metallic support. Moreover, in a SaaS project, I cannot open or function agents alone and require the support of Metallic.

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Vladan_Kojanic - PeerSpot reviewer
Customer Project Manager at IIJ

The price of Commvault HyperScale X could improve.

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MM
Especialista de respaldos at Engine Core

So far, the only improvement that has been identified is to keep its documentation updated.

They need to integrate configuration screens or videos (free training courses, webinars, demos) so that engineers with little experience can fully exploit the features that are offered or managed within the license that was acquired, and thus have better quality and completely satisfactory experience, in addition to integrating more products derived from the result of the integration of the first product or license.

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SA
IT Specialist at a wellness & fitness company with 1,001-5,000 employees

There could be improvements to the backup failures. The backup is critical because if we lose even one day of backup, it is not good. Backup failures typically happen because all end devices are prone to failures. But when failures occur, we have a long window to fix them. We usually don't need support to fix it, but I engage support if required. I can fix about eighty percent of the failures.

Commvault should implement documentation or knowledge-based articles to assist. Customers can then efficiently utilize them and fix the failures themselves. Calling support takes time, and we don't know if the SLA will be breached while waiting. So vendors should document the failures for visibility, and we can quickly fix them ourselves.

They can also improve the bugs. They have security measures for ransomware, but the bugs should be fixed. In addition, before getting a new product, the area managers always sell their product and treat us with respect and dignity, but when the product is onboarded and live, they do not engage with us in the same way. They only engage with us when there is a problem.

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Isuru Niroshan  Weerasinghe - PeerSpot reviewer
Database Administrator at Nations Trust Bank PLC

We are using a production environment with customer-sensitive data on it. As per our central bank rules and regulations, we can't keep our customer's sensitive data in the cloud. So we are looking forward to having a good solution that can work with us. The Metallic team is working on this and will come up with a better solution in the future. If we can figure out this issue, we won't have future issues relating to our government authorities, and we can also fulfill our company's requirements easily.

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Morne-Paulse - PeerSpot reviewer
Commvault & EMC Networker, Avamar Backup Administrator at Condorgreen

The product's migration process and stability need improvement.

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RS
IT Executive at Surya Nepal Private Limited

Data center backup must be improved. We also want the product to provide us with a cloud-based backup. If we use Microsoft Exchange Online for email services, we want to know how to get a backup in Commvault.

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JF
Senior Manager Information Security at a retailer with 10,001+ employees

The solution must provide deception files across the network.

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AI
Senior Systems Consultant | Virtualization at a tech services company with 51-200 employees

There is a lack of marketing in our region so there needs to be a focus on improving the solution's reputation. We believe in the solution but competitors like VIN have an edge in the market. 

The network and service need to cover more regions than just the Middle East. 

The solution should provide virtual updates on Linux OS via a host address or in utilities instead of via a secret database. 

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VV
Technical support at Foresight Software Solutions Pvt Ltd

The stability of the tool could be improved. We were not able to take a secondary copy in Metallic on-premise. Some pharmaceutical customers keep their data on-premise so that they can maintain a copy on-premise if something happens to the cloud. Metallic does not provide an option to save a copy of data on-premises.

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ED
Principal Architect at a tech vendor with 10,001+ employees

My customers are not satisfied with the tool because there is a little trouble with the throughput of Metallic. If you go very large, you run into some problems, especially when moving things into the cloud and out of the cloud. This is not a problem of Metallic but a cloud provider problem. However, that's a normal thing we have with the cloud providers.

I wouldn't want any more features since, at the moment, it's very simple to do a SaaS backup and so on while doing more complex things since it is on-premises.


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ALbert Navarro - PeerSpot reviewer
Account Manager IT at a tech services company with 1-10 employees

The interface could be improved because it has two different consoles. The first console is Java, and it is a little complex, but you can do 100% of the operation. But now, there is an alternative console of HTML 5. It is trendy and simple, but you can only do 70% of your operation. The HTML console is perfect for a client or a partner.

You have all the information centralized with the Java console, and I believe they plan to transition to the HTML console fully.

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SH
Backup IT Specialist at Padma Bank Limited

There are still a lot of ways to improve the recruitment process. Commvault deployment is executed remotely, but managing their support on time is difficult. They reply to the support portal weekly, but there are some delays.

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RS
IT Manager at a comms service provider with 501-1,000 employees

Pricing and functionality can be improved. The way to configure is not as simple as the configuration itself, nor is adding users within the backup scope.

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RagidKader - PeerSpot reviewer
Lead Solutions Architect at New York University

Compared to Rubrik, MongoDB Data Protector, and NetBackup, Commvault is better. The licensing team was quite tricky recently because they stopped the unlimited files for that license. Commvault made a bank of 500GB only, a node-based license can take it, which is disappointing. Reporting needs to be more granular. Also, there should be a showback of data being backed up, and the backup cost to share the cost internally with the department.

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SN
CTO at Greenware Technologies LLC

The product is a bit complex. 

The price should be reduced more. We'd like to see improvement in the appliances, the OEMs. They have to increase the number of OEMs. 

Normally it's available with HP or Lenovo, yet very limited. We are expecting with open-source, with Supermicro, that those kinds of appliances will support as necessary.

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Ingo Bader - PeerSpot reviewer
Pre-Sales Engineer at DMP

I don't have any notes for improvements. 

The price could always be lower. 

We'd like to have local support in Germany.

The POC is only 30 days, and it really should be 90 days. 

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Fawad Mirza - PeerSpot reviewer
Resident Engineer at Jazz (previously known as Mobilink)

The product must improve Oracle client configuration. It is difficult to configure clients of Oracle and SaaS. The solution must also improve bare metal restore for Oracle and Active Directory. Active Directory is not fully protected with bare metal restore. The tool must improve the 1-Touch recovery of Oracle and Active Directory.

The product must provide features for converting VM to physical and physical to VM.

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HS
Senior Administrator at Viega GmbH & Co. KG

HyperScale X is not user-friendly. There are many settings that have to be done on your own. It would benefit from a better interface. 

Commvault has a command center that is easy to use, but it does not have the functionality you need, so you have to switch to the Java GUI.

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Karabo  Molema - PeerSpot reviewer
Founder and Director at BMBE SOLUTIONS

The reporting could be improved because the reports we get from our partner aren't sufficient. It isn't very detailed. I'm not sure if it's an issue with our partner or Metallic. They do a full backup on Monday and incremental backups throughout the week. However, we don't get detailed reports about the size of the incremental backups. The report just tells us whether a backup was successful. 

In addition to the core backup features, I would also like to see Metallic add patch management. It's a crucial way to minimize threats against data sources. 

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SM
Senior Associate at a tech vendor with 10,001+ employees

I really struggled to configure HyperScale X as there was a lack of detailed documentation. In the next release, I would like to see increased capacity and automated solutions for backup.

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VV
Technical support at Foresight Software Solutions Pvt Ltd

The product does not provide an option to save a copy of data on-premises.

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AI
Senior Systems Consultant | Virtualization at a tech services company with 51-200 employees

Commvault HyperScale X is more expensive for hybrid environments than traditional solutions.

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Marty Jia - PeerSpot reviewer
Database Administrator at Zoetis

When you deploy Complete Data Protection for past services, it's more complicated because you cannot directly back up from the previous service host. We have to build a proxy server, like a middleware, to directly access the past database server. It's complex and hard for beginners to figure out.

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SumitTandon - PeerSpot reviewer
Solution Architect at Tech Mahindra Limited

I haven't had any challenges with the solution. 

The pricing could be more flexible in terms of licensing. It would help attract more customers. 

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Swapneel Ramnathkar - PeerSpot reviewer
Assistant Manager at Cipla

The product is expensive.

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MK
Architect at The Lean Apps

There are some features that need general improvement. 

With respect to the cloud, they need to offer more integrations.

We'd like to see the administration be a bit easier with respect to the command center in the future.

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RJ
Solution Architect at IT Solution

You can't change Metallic's retention policies without contacting the Commvault support team. We can only change the scheduling within a certain window, like four hours. Restoration also takes a long time. The hypervisor capabilities are also limited in terms of backing up across cloud platforms. For example, if we are taking a backup in Azure and want to switch the backup to AWS, it will take some time. 

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Hayam Salem - PeerSpot reviewer
Technical Presales Engineer at Adaptive Solutions

The pricing of the solution can be improved and made cheaper.

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AM
Storage / Backup Administrator at Saudi Basic Industries Corporation

Commvault HyperScale X could improve by allowing backups of the storage area network (SAN).

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RJ
Solution Architect at IT Solution

It takes a lot of steps to implement backups. We have to do a lot of planning to make the solution work properly. It takes some time to create every policy. It's an easy task, but there are many steps. It's not as easy as using Veeam. 

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VV
Technical support at Foresight Software Solutions Pvt Ltd

The solution could improve its security.

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Mahmoud Dabash - PeerSpot reviewer
Senior System Consultant at eSky IT

They should provide more integration with OpenShift for the solution. Also, its support could be better.

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Giuseppe Sgroi - PeerSpot reviewer
Senior Project Manager at CAP Holding S.p.A.

They could work on the implementation of the features.

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Diego Torres - PeerSpot reviewer
Founder at AT Vault

There is room for improvement in the data center application running on the cloud for the platform.

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Karabo  Molema - PeerSpot reviewer
Founder and Director at BMBE SOLUTIONS

The integration of Metallic could improve. It would be a benefit if Metallic could integrate with multiple applications or platforms.

In the future, the solution could add more features to help end-users be efficient.

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VV
Technical support at Foresight Software Solutions Pvt Ltd

Commvault Complete Data Protection would benefit from improving their training resources. Some of the topics are very complex and are difficult to explain to our customers. The configurations are complex for users compared to other solutions. 

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NP
General Manager of Sales at Ashtech Infotech Pvt Ltd

The tool should revise its licensing. 

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Diego Torres - PeerSpot reviewer
Founder at AT Vault

In an upcoming release, the reports could be better.

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MH
International Investment Agreements Specialist at GAFI

The solution's pricing could be better.

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AruneshRajendran - PeerSpot reviewer
Sr. IT Administrator at a comms service provider with 201-500 employees

This is not a very high standard product. 

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Alisson Miranda Silva - PeerSpot reviewer
Analista de Suporte Sênior at Algar Tech

The solution requires improvement with its connection and bandwidth.

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Buyer's Guide
Commvault Cloud
March 2024
Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
763,955 professionals have used our research since 2012.