Commvault Room for Improvement

Head of Information Technology Group at Ministry of Environmental Protection
As a government office, we think about protecting personal data. Serbia is part of an open government partnership, which is a global project. Commvault should think about protecting open data, especially if there is personal data involved. Perhaps they could divide the data and say, "In this database is personal data and you cannot use it in an open data format." And they can always improve the interface design to make it easier. Sometimes, you need to click two or three times to do something. They should look at what tabs are used most and make them more accessible, to cut the time it takes to get to that information. View full review »
Sheron K Brown Sr.
Systems Engineer at PAREXEL International Corporation
It's tough to understand if you're really maximizing the features of such a large platform without engaging other services that Commvault offers to help you understand and leverage the data warehouse. It's a little challenging because of the way Commvault communicates and works with third-party solutions. Right now, we're using Commvault to back up Office 365 mailboxes, so we have to work with Microsoft and Azure. There's a lot of handshaking in the background that the customer can be impacted by. For instance, Commvault can say, "Hey, we can back up a thousand mailboxes in two days, providing Microsoft lets us." "Microsoft letting you" means that Microsoft will throttle you at certain times, and there are also certain restrictions Microsoft has with how fast you're doing something, or how many you're doing. We, as a customer, are impacted from that perspective. Although Microsoft welcomes Commvault, there's always the strain of how these two platforms work together. So it's a little challenging when it crosses different platforms into other environments that Commvault doesn't have total control of. Also, Commvault likes to be ahead of the game when it comes to merging with other platforms, but sometimes it's before they have the solution truly baked in. Office 365 is an example. I feel that my company might be a litmus test for their solution, because we have such a large environment. Some of the promised solutions that we received from Commvault were more like testing solutions. They weren't really validated, meaning they were possibilities. There have been a lot of hot fixes for the solution that we're using right now, more than we expected. It wasn't a simple, turnkey solution when we decided to use them. They could do a little bit more due diligence before they jump into a space to get some of that market share. One particular issue we found was when we were trying to open up ports for communication. They had listed a couple of ports that we needed and we found out there were a lot more communication ports that they had already assumed we were aware of or already had in place. As we were doing our deployment, we had a lot of network communication issues when we were trying to communicate between resources on-prem and off-prem, due to different ports that were identified as being blocked. They have to be willing to admit that, "Hey, we don't have this quite worked out yet, but we're working on it." I got to learn Commvault by implementing this Office 365 solution. That's my go-to for examples. There have been a lot of "gotchas" in performance. Commvault says, "Go to this SP, go to that SP," but you're talking about changing your whole service pack level in your environment, and you just can't do that overnight. You can't move as fast as they want you to move, business-wise, to take advantage of new releases and new features. They have to be more realistic that the customer can't keep up with their pace. In addition, there are two of us who do all the maintenance, but we definitely make use of Commvault resources. They kind of make you dependent on utilizing their resources, which is not such a bad thing. But sometimes you may want to learn to manage your own environment completely, without engaging the vendor as much. Commvault finds a way to keep themselves engaged with what you're doing. You almost have to reach out to them to say, "How does this work? What's the best way to use this? I don't see any information on how to leverage this feature." The documentation is lacking. You'll find some general stuff, but it's hard to find actual use cases. You also want to know who has tried a solution out, who is it working for, who can you talk to to get some pros and cons? They could do a little bit better with their documentation and not just have basic guidelines that you have to customize to follow. View full review »
Jean-Christophe Bettinelli
Data Retention & Backup Specialist at a tech services company with 51-200 employees
The software is good, but I always have issues with the documentation and, especially, the communication regarding new functionality. Commvault has a new maintenance release every three months, and it's always hard to know exactly what has changed in the software. They have improved a bit on that topic by communicating what has changed, but there is still a lot of room for improvement on that side. In addition, I always say the marketing could be stronger at Commvault. For example, when I talk to people regarding backup software, and I mention that we use Commvault, more than 50 percent of the people I talk to have never heard about Commvault. If you talk about Veeam or NetBackup, they will know the software, but most of the time people don't know what Commvault is. They definitely need to be more aggressive on the marketing side. This is true in Switzerland, where we are located, but we often talk with our Asian colleagues because they come to us for advice regarding software they should implement in our remote branches in Asia. Most of the time, if we mention that we use Commvault, some people have never heard of it. Sometimes they say that they wouldn't find enough resources or partners in their country to help them implement Commvault. Most of the time we say, "Yeah, if you can't find the right resources to implement Commvault, don't implement it. In that case, you've got to go to a well-known solution." Also, Commvault has not really helped us to optimize infrastructure usage, such as by reducing storage space. In our latest project, we are not relying anymore on Commvault data reduction. We have invested in other backup hardware. We still use the Commvault software, but we have purchased new hardware for backup storage and that provides a lot better data reduction than what Commvault currently provides. I wouldn't say that we saved costs with Commvault on infrastructure. Rather, we are able to save more on costs with other vendors, on the storage side. View full review »
Learn what your peers think about Commvault. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,168 professionals have used our research since 2012.
Brijesh Parikh
Senior Architect, Cloud Infrastructure at a tech vendor with 501-1,000 employees
I have written a lot of different reviews about the product and every time I have mentioned the user interface is not user-friendly, e.g., the admin portal is not user-friendly. It definitely takes a lot of understanding to get familiar with the portal. However, once you are completely familiar with it, then it is pretty easy to manage. It's not something that you can jump in right away and start, knowing what exactly is going on. There are a lot of places that you need to look around to understand how the backups are configured. The administration of the solution could be simplified. This would really make the administrator's life easier. View full review »
Filip Hasa
Backup Engineer at a pharma/biotech company with 10,001+ employees
They should move the CommServe outside of Windows machines and the database should be distributed among servers. It's still a single point of failure. Also, I work a lot with workflows, which means a combination of XML files and commands. It would be helpful if they unified the use of workflows. View full review »
Datacenter Manager at a healthcare company with 5,001-10,000 employees
Their single pane of glass solution is daunting at first. It's not the easiest interface but, as with anything that you use, eventually you'll get better and better at it. I've worked closely with their user experience team to improve their web-based command tool. We try not to use the CommCell tool that is provided, because it's a little old and a little too powerful to give everyone access to it. So we've started using their Command Center tool. At first, it was hard to find things with that, but you end up finding them. Command Center definitely gives us a complete view of our data. But finding some of the granular, very small items that we sometimes have to find, such as auxiliary copies for tapes, I still find that it's easier to navigate and, sometimes, only possible to find them using the CommCell tool. Maybe that's just an area that hasn't been added to the Command Center yet. Since I only use the backup and recovery, I'm not using Activate or Orchestrate. And I am strictly on-prem so I'm not using any of the Metallic or Hedvig solutions. I can only speak for backup and recovery. I would like to see a little bit more access into the CommCell areas via the Command Center. That would be my only small request. In 2019 there was a flaw with their Active Directory plan which didn't actually allow you to recover the full Active Directory properly. I brought that to their attention and they made the change and fixed it. That was the only area that needed to be fixed. View full review »
Sr. Network Analyst at a government with 5,001-10,000 employees
We have never managed to use it to full potential because we don't have a dedicated team to take care of Commvault, so we barely keep it running. It takes a lot of our time when we have ten other systems to take care of. That's why I'm not the biggest fan of this. Just to keep it running is time-consuming. There are five people on my team. Commvault was supposed to be one of the less time-consuming solutions, but in reality it takes 60 percent of our time just to keep it running, and that's not even fine-tuning it; that's just to keep it running. It's a pain. It constantly breaks and then we spend three or four days trying to fix the issue, working with support, going back and forth. When we finally resolve something, another issue pops up. Then we spend another three or four days trying to make it work. I'm not saying it's the product's fault. Maybe we didn't implement it correctly in the first place. I don't know, I wasn't here. But it takes a lot of time, and every issue is different so I cannot build experience. With another system, I know if I do this, this, and this then it breaks, and I know that I have to do this, this, and this to fix it. But every time Commvault breaks, it's something different, so it takes us a lot of time to fix it. It is frustrating. Another thing I find frustrating is that when it fails and it says something like "Error code 19: etc., etc... Click here for more information," when I click I get an error page. Having the error codes documented in the Commvault Knowledge Base would help us a lot. When I came to the role, they said, "Oh yeah, you're going to be doing this, this, and this, and maybe a little bit of Commvault. In reality, 60 to 70 percent of my day is just tinkering with Commvault. View full review »
Mostafa Atrash
Sr. Enterprise Solutions Engineer at CMC
I would like them to keep working on the new web interface to migrate out of the old interface because the old interface is a bit complex. It was driving customers away because of the complexity. If they migrate everything (100 percent of the features), this would make the product be perfect. View full review »
Head of Virtualization and Backup Infrastructure at a healthcare company with 5,001-10,000 employees
What I need is deeper CLI documentation for both QCommand and SQL queries. View full review »
Data Analyst at a tech services company with 501-1,000 employees
There is room for improvement in its user interface and web console, called Command Center. They are improving it every year so if they continue in that direction, I think it will be a very reliable console. View full review »
Syed FasihUr Rahman
Enterprise Solutions Architect at a tech services company with 51-200 employees
From the perspective of the enterprise cloud archiving software, it does not resolve all of the data solutions that the customers are expecting. It works, but it is not up to the mark. They still need some time to improve the archiving and offer it within the single console management. We do not pitch the Commvault archiving solution to our customers. If they ask for it due to reasons of legality or compliance then we can supply it, but we prefer not to offer the Commvault archiving solution. We did a POC with one of our customers who is archiving more than fifty thousand email accounts, all over the world, on a daily basis, and Commvault failed miserably. It was not able to provide that kind of performance. It can be good for up to three hundred user mailboxes, but not more than that. The stability of this product, as a whole, needs to be improved to compete with archiving solutions such as Enterprise Vault. Support for this product needs to be improved because I have seen a couple of cases where it is taking more than the required time to solve issues. The documentation is not up to the mark. They need to improve their support documentation because it is a little bit weak. They need to expand more into private, hybrid, and public cloud systems. They need to be even more open than they are now with respect to integrating with public cloud systems. Cloud is the platform that system integrators are now selling, so it is important to have that support. View full review »
Michel Scheepers
Technical Consultant at a comms service provider with 10,001+ employees
Commvault works quite well as it is. But we are an MSP, so for us it's fairly hard to customize it for branding it. There is also room for improvement in the multi-tenancy and security. That's been a hard thing for us and for Commvault as a vendor. Sometimes it's hard to implement new features in multi-tenancy environments. The new features are great, and it's good that they are there, but they are not always usable in an MSP environment. The solution's breadth and depth of cloud support are good but could be better. Some cloud features that are common-sense, especially on AWS, are not completely integrated yet in the product. They are a work-in-progress. Overall, cloud is moving and innovating also very fast. That also makes it very hard for Commvault to comply with all the new features. Sometimes a cloud provider like Microsoft changes something and a feature is broken in Commvault. View full review »
Senior Technical Support Engineer at a tech services company with 11-50 employees
The user interface is a bit tough, to be honest, but once you get the hang of it, it's okay. In the beginning it was tough, but now I know what I'm doing. We had free training but after that, just to learn the interface took me four to six months. There are still things to learn because with every service pack there are changes. Service Pack 18 was recently released and there are some features that I haven't even seen yet. I would like them not to push Command Center. It is good, but I would like them to enable all the features for the Java console. Some things are not in the Java console, like Office 365 agents. In fact, they are there, but one of the engineers had to show me how to configure it. It's not done the same as in the Command Center. View full review »
CTO at Greenware Technologies LLC
It takes a lot of technical expertise to implement. Commvault could increase the training it provides to customers and partners. Also, with technology changing, it could use more features. Maybe they could include artificial intelligence. View full review »
Amin Ibrahim
Senior Systems Consultant | Virtualization at eSky IT
One issue we face is the complexity of the console. That could be improved on. It takes users time to get familiar with Commvault. On average, it takes our customers between one and three months to learn it. The console and the way you configure Commvault have very advanced settings. It takes time to understand how it works. After a customer understands it, he can improve and add to the configuration. View full review »
Backup Administrator at a manufacturing company with 5,001-10,000 employees
I need documentation for Azure backups. One expectation that I have is regarding PDF documentation. When I was trying to browse the documentation, I could not locate that. The documentation should be in PDF format where it can be downloaded easily. View full review »
Thamer Salah
Senior Presales Consultant at OFFTEC International
The setup is not that straightforward or easy. Even the documentation is not generic or public like other products. You have to be a partner or you have to have a specific account and download it from the vendor themselves. View full review »
Director of Technology Infrastructure at a healthcare company with 10,001+ employees
The solution’s user interface for managing on-prem, cloud, or multi-cloud environments in one place is not the best. There are discrepancies between Java GUI plus HTML5. While additional improvements are coming soon, the lack of CLI makes administration tedious and time consuming. The Command Center is decent. It does require major improvements for usability. SP19 will provide many desired features. It would be optimal to have CommServe running on Red Hat Enterprise Linux. The solution requires constant attention. Commvault is very complex. We are constantly making adjustments and working through hotfixes, updates, and issues. There is a steep learning curve. Training is essential. View full review »
Arunesh Rajendran
Sr. IT Administrator at a comms service provider with 201-500 employees
The Command Center is pretty good. It provides us with a view of the main features and main areas, but they might be able to do things better. For example, are there any particular issues on a backup — to get everything on one tab. At the moment, we have to go to different tabs. It would be helpful to get the main notifications in a single dashboard. Also, in the restore field, I couldn't find a separate option to restore the permissions only. I have to restore the complete data. Suppose I am restoring a particular file. If I want to restore the permissions only from that particular folder, that is not possible. I have to restore all the data for that particular folder. If there was an option to just restore the permissions, that would be better. View full review »
Mehmet Erdogan
Data Storage and Protection Team Leader at a tech services company with 201-500 employees
Virtual machines backup window in GUI is not user friendly. Some improvements should be done to better user experience. View full review »
Infrastructure Solutions Architect at a computer software company with 5,001-10,000 employees
They don't market their products well. They don't do a lot of marketing to enable them to move forward. It's a very good product. It works. If their marketing was great, the product would sell itself. It's harder because their competitors have much better marketing. Everybody knows Veritas and Veeam because they market well. If a customer chooses Commvault, it would be the first time they've heard of it. View full review »
Technical Consultant at Beta Information Technology
There is room for improvement in terms of data security. View full review »
System Administrator at a energy/utilities company with 1,001-5,000 employees
We get an alarm if a lot of files are deleted, for example. That could look like ransomware, even if it is not. View full review »
Chief System Engineer at a media company with 501-1,000 employees
The back of virtual machines needs improvement. I know they're working on it. They're always doing new things but I think they still have a little bit more to do. In the next release, I would like to see disaster recovery options for the cloud. It was always off the scope because they're not really meant to be a disaster recovery solution but now they're getting there. From what I see, that there's no reason why they can't do disaster recovery, they have everything they need for it. They're beginning to do things but I'd like to see them delve more into that. View full review »
Pre-Sales at Arrow ECS Portugal
I think the one thing that could be improved is the customer experience. The interface should be more user friendly. The price could perhaps be lower as well. View full review »
Expert System Engineer at a tech services company with 201-500 employees
The solution needs higher availability. Its competitor, Veeam, includes backup and replication in the same product. I don't know if Commvault has it or not, but they should if they don't. Also, they should have a module for reporting and supervising, like Veeam. View full review »
Learn what your peers think about Commvault. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,168 professionals have used our research since 2012.