Commvault Cloud Implementation Team
We implemented our solution using Accenture, our third-party managed service provider. This was beneficial because we could leverage our existing relationship and account team, who were familiar with our environment. Their expertise proved invaluable during upgrades and major changes. Furthermore, we obtained the necessary technical skills and support from both Commvault and Accenture.
View full review »The implementation was completed in-house.
View full review »MB
reviewer1544721
Support Engineer at a media company with 1,001-5,000 employees
We are integrators and therefore we are able to implement the solution ourselves.
View full review »Buyer's Guide
Commvault Cloud
March 2024
Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
We used Eaglesoft, the vendor from whom we purchased Commvault Backup & Recovery, to implement the system. One and a half full-time people for over two months were required for the deployment.
View full review »The reseller we are working with is Eagle Technologies and it is worth a call to them if you're considering a partnership with Commvault.
View full review »DR
DilipRamgopal
Storage Engineer at a wellness & fitness company with 5,001-10,000 employees
Until now, we haven't reached out to the vendor or Commvault professional services. Commvault has an implementation team that offers services to deploy the solutions in our environment, but we haven't opted for these services. However, a couple of years ago, when we were upgrading our environment from version 9 to version 10, we did opt for their professional services. We required only one staff member from our end and one staff member from their end.
View full review »JH
reviewer1131192
IT Senior Systems Engineer at Southland Industries
Early on, we were using Commvault Professional Services. Now, I handle the deployment and maintenance myself. I support this solution for our entire company, which is about 2000 users.
View full review »JD
Jeffrey Day
Systems Team Supervisor at State of Nevada
I had a couple phone calls with engineers and broke it really good a few times, to the point where it even broke up their stuff there. Once we decided we were going to buy the product and implement it into our environment, they set up a couple of calls with their top level engineers and had us set it up even better than I did in my test environments. They were really good about helping us. So, their assistance and the ease of setup were great.
After it was approved through our infrastructure technical committee, I needed to get a call set up with their engineers for an initial setup of the plans. The first plan to get going the way they recommend. Because when I was testing, I tested from every angle. I broke the heck out of it to know its limitations. We created an initial phone call with their engineers, who helped us set up the first 20 VMs to get backed up under their idea of how they set the system up to work. This was good because I didn't understand this when I was doing my testing. I just did the things I thought that were supposed to be done.
We had a second follow-up call with them. That second follow-up call was for any questions that we had for the month in-between what we were doing with our backups, e.g., checking things out and playing around. They answered a whole bunch of questions for us and helped us set up single sign-on. It was a smooth process. They were willing to help us out, which helped us out tremendously. We basically used their support to help us implement the solution.
Once you set up a bunch of these backups, you will get notified in an email if they are wrong. If you're not adding anything the next day or another server, there is no reason for you to even be in there, unless there is a restore.
At the moment, we are trying to add 400-plus servers. Therefore, we are going to have a guy in there for half an hour to an hour a day adding a few more servers. When adding a few more servers, you need to be careful. You don't want to rock the boat too much, then all of a sudden you have a big problem. So, it is just a little bit at a time. Right now, we are talking about an hour once or twice a week. Once our servers are sitting up there and this stuff is going, there should be no maintenance.
I have made this very clear to my team. I don't need a guy in there, like we did with Rapid Recovery, chasing down errors. There are no errors. It is backing up. It will tell you when it is not. Then, when it's not backing up, we will tackle that.
I just don't see a lot of maintenance on this solution. Management of it really has nothing to do with anything unless you are fixing or reimplementing something. For the most part, once you set it, then it is a set-and-forget SaaS solution.
View full review »CF
Clay Fosbrink
Computer Specialist at Centers for Disease Control and Prevention
We had direct support from Commvault.
View full review »NS
Nav
ICT Consultant at U.K. Local Government
COOLSPIRiT is our partner, so they set up the session with Metallic.
We had a Metallic consultant. He went through it step by step. I wanted to keep the control, because if I gave him the control, I literally would have put my feet up on the desk. There was not a lot to do. There was just the connectivity with Azure AD. The consultant does this day in, day out, so he just whizzed through it.
We had less than an hour-long session. If I wasn't slow with the mouse, we would have been done in half an hour. He was letting me drive and understand as he was explaining. We didn't even do the full hour session.
The Metallic consultant was nice and friendly. He explained what and why he was doing something. He also explained what our prerequisites are.
The prerequisites are very simple. You just need a O365 global admin account. Later on, it was removed. It is just for the initial Metallic and Azure AD connectivity.
View full review »We have a dedicated user for maintaining the solution.
View full review »DS
David SQUELBUT
Project Director at ANVOLE
Our internal team deployed the solution.
View full review »AM
Armando Carlos Monroy
Storage and Backups Manager at a tech services company with 1,001-5,000 employees
Over the years that we have had this same software, people on the admin team have become certified by Commvault. This ensures that they are doing things properly and doing them well.
View full review »Commvault support helped us to deploy the solution. I would especially recommend their professional services.
View full review »SH
reviewer2306727
KGS Hosting Architect at a energy/utilities company with 10,001+ employees
We do it all in-house. We have a team for deployment. For deployments, we have four people. We also have a dedicated recovery team due to the size of our organization.
View full review »MA
Marlo Alexander
System Administrator at a transportation company with 51-200 employees
When I purchased Commvault Metallic, they did have an onboarding process that helped me if I had any questions. It was literally a 15-minute process. I did everything before we even had that phone call, so I got to spend the call asking a few questions. It was really easy.
TT
reviewer1094850
CISO at a manufacturing company with 5,001-10,000 employees
When we started, we did get help. We had professional services included. They were early to the market, so it kind of made sense. For this deployment in the cloud, we are just doing it ourselves.
I have one person doing the migration, and that one person does other things too. The lab time is going to be about 15 days, but he is not working a hundred percent on that. He has got other responsibilities. It is not difficult.
All the time, we have only had one engineer dedicated to this platform. Our SOC uses the output, but the person who manages it day to day takes upgrades, performs the upgrades, and does those types of things. There is just one person, and that is a part-time person, not a full-time person.
The maintenance is largely around what decoys you have deployed and the tuning of those decoys. Some of the maintenance is just internal processes, such as when the decoy gets tipped over, what exactly did that? Did somebody start up a new engine or a new scan internally that we did not know about? We have to manage that change process to make sure that we put an exception on the decoy so that it does not get alerted when it is not necessary.
View full review »We implemented with a vendor team and I would rate their services eight out of ten.
View full review »We handle the initial setup ourselves. We did not need any outside assistance.
View full review »WK
Will Knudsen
Network Engineer at Rosnet
The Commvault Success team helped. Other than that, it was just me. Their team was responsive. They pride themselves on making the product work for the client.
In terms of administrators of the system, there is just me in my role of network engineer. The individual users don't log in. We're a small business with under 200 users.
View full review »MM
MatthewMagbee
Datacenter Manager at a healthcare company with 5,001-10,000 employees
Since I had never used Commvault before, we had implementation support from Commvault. They walked me through it. They asked questions and I gave them answers and then they showed me what they were doing. What they showed me made sense. From there, the configuration started, which was mostly on my part. A lot of it was pretty straightforward. There are things that are difficult in a domain environment, things that take a little bit of configuration, such as setting up additional users and passwords for service accounts. But overall, it's a very streamlined process.
View full review »We start with the requirements for the customer, but then we really hone things down for the deployment. We put things in the right places. We will work with customers to understand what their requirements are, then put together a strategy for deployment that we believe is both the simplest and most effective.
View full review »AI
reviewer1055571
Senior Systems Consultant | Virtualization at a tech services company with 51-200 employees
We implemented the solution in-house and the initial configuration took about four hours.
View full review »AS
reviewer1002471
Assistant Manager of IT at a consumer goods company with 10,001+ employees
Commvault worked with our team during the user acceptance testing. In the UAT phase, everyone was a little uncomfortable because we didn't know what all the options were. But Commvault has a team in India who helped us to check everything. We were satisfied with that. When we had issues, an engineer took the call and sorted everything out. After that, we didn't have any problems with the configuration.
View full review »MS
Modi Schwartz
VP Technologies at MindU
We had some small issues, but we received good assistance from their support to fix those issues. The issues were mainly report type issues and changing it from HTML to PDF. These were very limited, small issues. I think they were related to small bugs in the versions. The support was helpful. So, we just got support for the issues that we had encountered during our implementation. Otherwise, we did the implementation ourselves.
One and a half people were required for the deployment, one of the system engineers and myself (as CISO of the company). I did most of the configuration, then one of the system guys helped with the SAML configuration of the Azure tenant.
View full review »We did the implementation of Commvault HyperScale X with a local partner. They installed it and did the setup. For us, it was easy to add new features to the Commvault HyperScale X backup.
The company that has the solution is managing the solution.
View full review »We hired a third party, F1 Technologies, a local support partner who implemented the total solution with us.
View full review »JH
reviewer1131192
IT Senior Systems Engineer at Southland Industries
Most of the upgrades we do ourselves. In the cases where we have a major upgrade, we typically use a consultant. We did use a couple of consultants in the past for the upgrade. Early on, we didn't have the resource and personnel to handle everything.
After using Commvault for six years now, I'm a bit more comfortable and confident in handling everything myself more and more.
We work directly with Commvault consultants.
View full review »VK
VladanKojanic
Project Manager - Business Consultant at Comtrade System Integration
We used a local Commvault partner, Fractal Dimension, to deploy everything. They also provided some courses on administrating it in our institution. They did everything from the beginning to the end.
I have known Fractal Dimension for a very long time. We have worked with them on other projects here in the ministry. When we were looking for a backup solution they said, "Let's try Commvault."
View full review »To deploy the solution, we must install Commvault’s master server and MediaAgent. Then, we must configure the email archiving solution and add storage.
View full review »DN
David Nahtigal
IT System Engineer at a real estate/law firm with 10,001+ employees
Our partners, called Our Space Appliances, are system integrators in backup and storage solutions. They know our infrastructure.
View full review »We handle the implementation for clients.
View full review »I was accompanied by our business partner, but its implementation was pretty straightforward.
Its maintenance is really easy to do because you have everything in the console. It can be managed by one technical person. It doesn't require much. Because it is stable, there is not much to be done. You just need to enter the jobs that have been run and completed successfully. Every now and then, you might also do a restore.
View full review »RS
Raju Sah
IT Executive at Surya Nepal Private Limited
Commvault Professional Services helped us with the deployment. We required two or three professional team engineers for the deployment. We have two to three engineers to manage the solution in the data center.
View full review »SM
reviewer1561173
Senior Associate at a tech vendor with 10,001+ employees
We used an internal approximate services team.
View full review »MM
reviewer1881243
Especialista de respaldos at Engine Core
We implemented using the in-house team.
FR
reviewer1253568
Director of Technology Infrastructure at a healthcare company with 10,001+ employees
Phase I of our implementation was the VMware platform. We hired a Commvault consultant who followed an approved architectural design.
View full review »BS
Buddika Sandaruwan
Senior System Engineer at V S Information Systems
We work with a reseller in Sri Lanka.
View full review »JG
Javier_Gonzalez
Data Center Shared Services at a university with 5,001-10,000 employees
The implementation took place with our resources, but we have also a contract, with a vendor and also with a technical partner.
Two eyes see more than one! And if you have a problem, ussualy, you are part of it :)
View full review »DM
reviewer1518231
Disaster Recovery Coordinator at a university with 5,001-10,000 employees
We brought on Commvault in the middle of the implementation process. They helped us get rid of the VAR, which was giving us trouble. They were good to work with and we were glad for their help.
The team was very great. They actually provided us an engineer and he engaged remotely for probably 30 hours of that week.
View full review »MH
MohamedHussein
International Investment Agreements Specialist at GAFI
We implemented the solution with the help of our in-house team.
View full review »LP
reviewer1437054
Senior Analyst at a manufacturing company with 1,001-5,000 employees
When we installed everything in Turkey, we used a partner over there called Datacore. They were outstanding. We vetted them first using the same process we use for approving projects. I would rate them nine out of 10.
View full review »MS
Michel Scheepers
Technical Consultant at a comms service provider with 10,001+ employees
We did it by ourselves.
View full review »VV
Vamsi Vardhan
Technical support at Foresight Software Solutions Pvt Ltd
To deploy the tool, we must authenticate our email ID on Commvault. Then, we will get a link from which we need to generate a username and password. Once we enter that username and password, we'll get a region of the cloud where we need to configure the storage tool.
View full review »JG
John Gagliano
Aviation Attorney at Gagliano Law Offices
It was just me and the Metallic support. One of the customer support agents at Metallic, Alix, was fantastic. I don't recall the names of the tech support people who I spoke with, but they were also excellent.
I'm the only one using and maintaining it at the moment.
View full review »We used a vendor team to perform our initial deployment (a single resource). The consultant was very knowledgeable on the Commvault platform and made good recommendations regarding policy approaches to the various services we were targeting. The consultant performed a handover to our internal staff and we complimented this with certified training courses for the team who engage with our backup solution the most so that they could take on the task of scaling the deployment to the rest of our estate.
We had a professional service engagement with Commvault and they did it in a matter of roughly one day. Implementation and configuration of the policies — it only took one day to set it up and test it.
We needed to have professional assistance from Commvault as it can be a little difficult to deploy. It can be done, but it's always handy to have professional assistance from Commvault factored into your own solution.
View full review »DI
reviewer2055642
Infrastructure Engineer at a healthcare company with 5,001-10,000 employees
The reseller implemented Commvault Complete Data Protection for my company because the company's purchase from that specific reseller includes installation services.
View full review »AM
Aamir Majeed
Storage / Backup Administrator at Saudi Basic Industries Corporation
We used professional services for the implementation of Commvault HyperScale X.
The number of supporting staff needed depends on the environment, but typically two to three administrators are sufficient.
View full review »MC
MANPREET CHANIAAN
IT Ops at Schmitech Inc.
Implementation was done in-house with a team of approximately ten people.
View full review »JD
reviewer1744923
Owner at a manufacturing company with 1-10 employees
We did the implementation in-house.
We have two staff for maintenance and support for the solution.
View full review »SU
Syed FasihUr Rahman
Enterprise Solutions Architect at a tech services company with 51-200 employees
We normally handle the implementation of this solution for our customers. If we are having a problem, or the transition is not smooth, then we involve Commvault to assist with the implementation.
I do not have direct experience working with the Commvault support, but I have heard that they are fair.
View full review »VV
Vamsi Vardhan
Technical support at Foresight Software Solutions Pvt Ltd
We need to download Media Kit from the console to deploy the solution. Then, we must extract it and download the entire software package. After that, we run a set of files from the downloaded package.
View full review »BP
Brijesh Parikh
Senior Architect, Cloud Infrastructure at a tech vendor with 501-1,000 employees
We had assistance from the vendor, so they did assist with the setup. The system was completely new for some of my team members who had never worked with it before, so it did take them a lot of time to get familiar with it. Those administrators are able to manage the system very well now compared to what they were able to do in their first year when they had to frequently go back to the vendor and ask them, "How do we do this? How can we do that?"
We worked directly with the vendor. The vendor's Professional Services team was able to assist us with the deployment.
View full review »DG
Dan Gillman
Senior System Administrator at a manufacturing company with 201-500 employees
Vendor, I was not impressed with performance of vendor.
View full review »For the backup specifically, you have to implement the basic design with every client. It then depends on their needs, environment, and how we can make their life easier. Every time, we have to change something in order to give our customers the best experience.
View full review »SN
SIVASHANMUGAM NATARAJAN
CTO at Greenware Technologies LLC
We handle implementations for clients.
View full review »MP
MithilaPerera
Senior Technical Support Engineer at a tech services company with 11-50 employees
We had support from the local distributor. They were very friendly and they were cooperative and concerned with our requirements. They addressed them properly. Overall it was a good experience.
And they provided us with the training after the deployment. We played with our environment for two to three months after the deployment, and then they gave us the training. That approach was better because we had an idea about what we were learning. We had questions when we went to the training so it was very good.
View full review »TS
Thamer Salah
Senior Presales Consultant at OFFTEC International
We integrated it ourselves.
View full review »I had some assistance from our local reseller for the implementation of the solution.
View full review »PM
Pedro Martins
Consultant at a integrator with 5,001-10,000 employees
Another IT professional and I installed it in-house. We did it by following the documentation step by step, and some steps were more difficult than others.
View full review »JA
John Askew
Systems Architect at The University of Auckland
Commault completed the deployment but even they had issues, particularly with getting Office 365 operating correctly. Their professional services were the ones who deployed it.
View full review »AV
reviewer1273227
Data Analyst at a tech services company with 501-1,000 employees
Because it was my second installation of Commvault, I did it mostly myself. After the installation, I had some questions about the initial configuration and they were resolved by Commvault's standard support. I opened an incident with Commvault and they helped me with this very quickly.
View full review »BR
Bernard ROUVREAU
System Engineer at Darva
Commvault helped us with the migration. A two-person team was involved in the deployment from our end, a system engineer and a hardware engineer.
View full review »VV
Vamsi Vardhan
Technical support at Foresight Software Solutions Pvt Ltd
We deployed the solution in-house.
View full review »BM
reviewer1552032
Technical Architect at a computer software company with 1,001-5,000 employees
It is best to use a consultant to do the deployment.
View full review »GK
reviewer1464375
Technical Lead at a tech services company with 10,001+ employees
The deployment was done in-house.
We have a dedicated Commvault team of 25 members. We have a test area, where Commvault and other products are tested. We have, for example, the Commvault test cases, data center test cases, computer testing, hyper-converged facilities, and more.
View full review »ME
Mehmet Erdogan
Data Storage and Protection Team Leader at a tech services company with 1,001-5,000 employees
We deployed this solution in-house, with our experience. We have a backup team of five people who are in charge of deployment and maintenance, although the team consists of three main people. They are backup administrators and backup experts.
View full review »The implementation should be done by a certified Commvault engineer to avoid issues in the future.
View full review »We implemented in-house. Vendor (partner actually) was engaged during assessment of our environment before major version upgrade. Professional Service was very valuable. Level of expertise was really impressive.
View full review »Buyer's Guide
Commvault Cloud
March 2024
Learn what your peers think about Commvault Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.