Compare 3CX Live Chat vs. Alcatel-Lucent OpenTouch

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Top Review
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license.""There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.""We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.""We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

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Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
8th
out of 59 in Virtual Meetings
Views
9,162
Comparisons
7,211
Reviews
0
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0
Rating
N/A
Views
984
Comparisons
878
Reviews
0
Average Words per Review
0
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N/A
Comparisons
Also Known As
Alcatel Lucent OpenTouch, OpenTouch
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

Designed for companies with up to 1500 employees and 3000 devices, OpenTouch Business Edition powers a wide range of enterprise-grade unified communication services. Its single-server design is ideal for enterprises that want to reduce the cost and effort of managing new servers and don't want to install additional software with every new application deployment.

Offer
Learn more about 3CX Live Chat
Learn more about Alcatel-Lucent OpenTouch
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche
Top Industries
REVIEWERS
Comms Service Provider50%
Manufacturing Company13%
Media Company6%
Integrator6%
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company21%
Government5%
Media Company4%
VISITORS READING REVIEWS
Comms Service Provider35%
Computer Software Company23%
Educational Organization6%
Government5%
Company Size
REVIEWERS
Small Business85%
Midsize Enterprise12%
Large Enterprise3%
No Data Available
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
536,244 professionals have used our research since 2012.

3CX Live Chat is ranked 8th in Virtual Meetings with 4 reviews while Alcatel-Lucent OpenTouch is ranked 1st in Unified Communications as a Service. 3CX Live Chat is rated 9.0, while Alcatel-Lucent OpenTouch is rated 0.0. The top reviewer of 3CX Live Chat writes "Is easy to manage and is a very customizable platform". On the other hand, 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Cisco Jabber, whereas Alcatel-Lucent OpenTouch is most compared with Alcatel-Lucent Rainbow, Cisco Unified Communications, Cisco Jabber, Digium Asterisk and Skype for Business.

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