We performed a comparison between 3CX Live Chat and Avaya Spaces based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."Mobility features and remote extensions work well."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"We have not had any bugs or glitches, the solution is stable."
"The microphone's noise cancellation and static feature that record a human's voice are some of the most valuable features."
"It could be better in terms of providing more options for call recording."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The support team can appear to be condescending."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"There were some additional features coming up, as they informed us through email. But we didn't get any update on them."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Avaya Spaces is ranked 19th in Enterprise Social Software with 1 review. 3CX Live Chat is rated 8.8, while Avaya Spaces is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Avaya Spaces writes "A collaborative tool with a good noise cancellation feature". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Webex, Cisco VoIP PBX, Fortinet FortiVoice and Kamailio SIP Server, whereas Avaya Spaces is most compared with Fortinet FortiVoice and Microsoft Teams.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.