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Compare 3CX Live Chat vs. Avaya Spaces

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3CX Live Chat Logo
8,976 views|7,143 comparisons
Avaya Spaces Logo
390 views|353 comparisons
Top Review
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
540,884 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license.""There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.""We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing.""The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years.""We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.""The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

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Questions from the Community
Top Answer: The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.
Top Answer: We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is… more »
Top Answer: Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then… more »
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Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
4th
out of 59 in Virtual Meetings
Views
8,976
Comparisons
7,143
Reviews
5
Average Words per Review
763
Rating
8.6
Views
390
Comparisons
353
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Avaya Cloud Application Link
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

The nature of work is ever changing. Right now, it’s more fast-paced, less predictable. Avaya Spaces is how to handle your usual tasks, but also the unplanned and new-priority work that arrives nearly every day. Work from anywhere and still show up.

Offer
Learn more about 3CX Live Chat
Learn more about Avaya Spaces
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
Stop Soldier Suicide, British Columbia Ski Resort, Helse Vest, Spital Limmattal, Conduit Global
Top Industries
REVIEWERS
Comms Service Provider50%
Manufacturing Company13%
Media Company6%
Integrator6%
VISITORS READING REVIEWS
Comms Service Provider36%
Computer Software Company22%
Government5%
Media Company4%
VISITORS READING REVIEWS
Comms Service Provider41%
Computer Software Company17%
Outsourcing Company4%
Government4%
Company Size
REVIEWERS
Small Business86%
Midsize Enterprise11%
Large Enterprise3%
No Data Available
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
540,884 professionals have used our research since 2012.

3CX Live Chat is ranked 4th in Virtual Meetings with 8 reviews while Avaya Spaces is ranked 13th in Enterprise Social Software. 3CX Live Chat is rated 8.8, while Avaya Spaces is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Digium Asterisk, whereas Avaya Spaces is most compared with Microsoft Teams, Skype for Business and Kamailio SIP Server.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.