We performed a comparison between 3CX Live Chat and Cisco Jabber based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."We have not had any bugs or glitches, the solution is stable."
"With the reporting feature you can get all the incoming and outgoing call details."
"The integration between the video and voice is the most valuable solution."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"Mobility features and remote extensions work well."
"3CX is a reliable solution."
"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."
"It works fine feature-wise. The Cisco Jabber features that we use work okay."
"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."
"The support team can appear to be condescending."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Its features for scheduling and generating reports need improvement."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Cisco Jabber is not a collaborative tool."
"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."
"I presume that very small businesses would have a tough time justifying the investment."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Cisco Jabber is ranked 6th in Unified Communications. 3CX Live Chat is rated 8.8, while Cisco Jabber is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Cisco Jabber is most compared with Cisco Unified Communications, Kamailio SIP Server, Skype for Business, Genesys PureConnect and Digium Asterisk.
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