Compare 3CX Live Chat vs. Cisco Jabber

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3CX Live Chat Logo
9,162 views|7,211 comparisons
Cisco Jabber Logo
1,844 views|1,624 comparisons
Top Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We have not had any bugs or glitches, the solution is stable.""3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer.""The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.""With the reporting feature you can get all the incoming and outgoing call details."

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"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is.""The most valuable feature is the ability to talk with people in real-time, instead of sending texts.""It works fine feature-wise. The Cisco Jabber features that we use work okay."

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Cons
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days.""In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this.""The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve.""Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

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"I presume that very small businesses would have a tough time justifying the investment.""Cisco Jabber is not a collaborative tool.""There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

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Pricing and Cost Advice
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license.""There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.""We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.""We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

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Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
1st
Views
9,162
Comparisons
7,211
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
Views
1,844
Comparisons
1,624
Reviews
3
Average Words per Review
348
Rating
8.7
Comparisons
Also Known As
Jabber
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.
Offer
Learn more about 3CX Live Chat
Learn more about Cisco Jabber
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Top Industries
REVIEWERS
Comms Service Provider50%
Manufacturing Company13%
Media Company6%
Integrator6%
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company21%
Government5%
Media Company4%
VISITORS READING REVIEWS
Comms Service Provider24%
Computer Software Company15%
Government11%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business85%
Midsize Enterprise12%
Large Enterprise3%
No Data Available

3CX Live Chat is ranked 1st in Unified Communications with 4 reviews while Cisco Jabber is ranked 2nd in Unified Communications with 3 reviews. 3CX Live Chat is rated 9.0, while Cisco Jabber is rated 8.6. The top reviewer of 3CX Live Chat writes "Is easy to manage and is a very customizable platform". On the other hand, the top reviewer of Cisco Jabber writes "Shows other's availability and status, offers powerful chat features, and integration across platforms is strong". 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Yeastar S-Series VoIP PBX, whereas Cisco Jabber is most compared with Cisco Unified Communications, Digium Asterisk, Skype for Business, Alcatel-Lucent OpenTouch and Fortinet FortiVoice.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.