"We have not had any bugs or glitches, the solution is stable."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"It’s straightforward to set up."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"Reduces costs throughout country inside a private network."
"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."
"Its features for scheduling and generating reports need improvement."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Having a video call would be a nice idea."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."
Earn 20 points
3CX Live Chat is ranked 1st in IP PBX with 5 reviews while Cisco VoIP PBX is ranked 2nd in IP PBX. 3CX Live Chat is rated 8.8, while Cisco VoIP PBX is rated 8.0. The top reviewer of 3CX Live Chat writes "Features a robust call queue and reporting systems, with easy maintenance and wide scope for scaling at a competitive price". On the other hand, 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Webex, Kamailio SIP Server, Fortinet FortiVoice and Zoom, whereas Cisco VoIP PBX is most compared with Yeastar S-Series VoIP PBX and Yeastar K2.
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