"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The integration between the video and voice is the most valuable solution."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"Mobility features and remote extensions work well."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"It’s straightforward to set up."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The most valuable features are call recording, call logging, and the stability."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Its features for scheduling and generating reports need improvement."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Digium Asterisk is ranked 3rd in Unified Communications. 3CX Live Chat is rated 8.8, while Digium Asterisk is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Digium Asterisk writes "Call recording, call logging, and the stability are pivotal features for our clients". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Alcatel-Lucent OpenTouch, whereas Digium Asterisk is most compared with Kamailio SIP Server, Fortinet FortiVoice, Cisco Unified Communications, Mitel Application Suite and Skype for Business.
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