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Compare 3CX Live Chat vs. Fortinet FortiFone

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3CX Live Chat Logo
8,565 views|6,860 comparisons
Fortinet FortiFone Logo
236 views|174 comparisons
Featured Review
Find out what your peers are saying about TeamViewer, Zoom Video Communications, 3CX and others in Virtual Meetings. Updated: November 2021.
554,382 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing.""We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.""The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years.""The price of the solution is reasonable. There are a few license options and we are using an enterprise license.""There is no add-on costing on the standard fees.""The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels.""There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

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Questions from the Community
Top Answer: The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.
Top Answer: We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is… more »
Top Answer: Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then… more »
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Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
3rd
out of 59 in Virtual Meetings
Views
8,565
Comparisons
6,860
Reviews
8
Average Words per Review
799
Rating
9.0
Views
236
Comparisons
174
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

FortiVoice and FortiFone

  • Easy to use, affordable, and reliable
  • Full range of business-class phone features
  • Seamlessly integrates mobile workers
  • Complete line of business phones to accomodate your needs
Offer
Learn more about 3CX Live Chat
Learn more about Fortinet FortiFone
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Top Industries
REVIEWERS
Comms Service Provider47%
Manufacturing Company12%
Media Company6%
Integrator6%
VISITORS READING REVIEWS
Comms Service Provider36%
Computer Software Company23%
Government5%
Media Company4%
No Data Available
Company Size
REVIEWERS
Small Business84%
Midsize Enterprise11%
Large Enterprise5%
No Data Available
Find out what your peers are saying about TeamViewer, Zoom Video Communications, 3CX and others in Virtual Meetings. Updated: November 2021.
554,382 professionals have used our research since 2012.

3CX Live Chat is ranked 3rd in Virtual Meetings with 9 reviews while Fortinet FortiFone is ranked 10th in IP Telephony & Unified Communications. 3CX Live Chat is rated 9.0, while Fortinet FortiFone is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, 3CX Live Chat is most compared with Yeastar K2, Cisco VoIP PBX, Zoom, Mitel Communications Director and Digium Asterisk, whereas Fortinet FortiFone is most compared with Digium Asterisk.

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