Compare 3CX Live Chat vs. GoToMeeting

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3CX Live Chat Logo
9,162 views|7,211 comparisons
GoToMeeting Logo
2,263 views|1,697 comparisons
Top Review
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
536,053 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We have not had any bugs or glitches, the solution is stable."

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"The key advantage of GoToMeeting is the ability to use it without installing anything.""Even for somebody who does not have a lot of experience, they can easily use it.""It's cost-effective.""GoToMeeting is very handy. It's good software. I would definitely recommend it.""The most valuable feature is the dial-in capability.""The most important feature for me was the iPhone app.""Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality.""I like GoToMeeting because it is lighter than other solutions, such as Webex."

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Cons
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

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"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users.""It is not so stable.""The newer user interface takes a bit longer to get used to.""In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment.""Manageability needs to be improved.""GoToMeeting is too slow, which is why we no longer use it.""The sound quality is good but the video quality needs improvement.""The interface is a little outdated and could be better."

More GoToMeeting Cons »

Pricing and Cost Advice
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat Pricing and Cost Advice »

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better.""GoToMeeting is a little bit expensive compared to other products."

More GoToMeeting Pricing and Cost Advice »

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Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
8th
out of 59 in Virtual Meetings
Views
9,162
Comparisons
7,211
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 59 in Virtual Meetings
Views
2,263
Comparisons
1,697
Reviews
12
Average Words per Review
434
Rating
8.1
Comparisons
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

Offer
Learn more about 3CX Live Chat
Learn more about GoToMeeting
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Top Industries
REVIEWERS
Comms Service Provider50%
Manufacturing Company13%
Media Company6%
Integrator6%
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company20%
Government5%
Media Company4%
REVIEWERS
Computer Software Company33%
Financial Services Firm22%
Construction Company11%
Legal Firm11%
VISITORS READING REVIEWS
Comms Service Provider20%
Computer Software Company18%
Educational Organization9%
Government7%
Company Size
REVIEWERS
Small Business85%
Midsize Enterprise12%
Large Enterprise3%
REVIEWERS
Small Business80%
Midsize Enterprise13%
Large Enterprise7%
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
536,053 professionals have used our research since 2012.

3CX Live Chat is ranked 8th in Virtual Meetings with 1 review while GoToMeeting is ranked 4th in Virtual Meetings with 12 reviews. 3CX Live Chat is rated 10.0, while GoToMeeting is rated 8.0. The top reviewer of 3CX Live Chat writes "Effective telephone system, reliable, and reasonably priced". On the other hand, the top reviewer of GoToMeeting writes "A straightforward setup with good stability and decent pricing". 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Digium Asterisk, whereas GoToMeeting is most compared with Skype for Business, Zoom, TeamViewer, Webex and Office 365.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.