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3CX Live Chat Logo
8,976 views|7,143 comparisons
GoToMeeting Logo
2,197 views|1,655 comparisons
Top Review
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We have not had any bugs or glitches, the solution is stable.""3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer.""With the reporting feature you can get all the incoming and outgoing call details.""The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs.""3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client.""The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us.""The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.""The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

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"The key advantage of GoToMeeting is the ability to use it without installing anything.""Even for somebody who does not have a lot of experience, they can easily use it.""It's cost-effective.""GoToMeeting is very handy. It's good software. I would definitely recommend it.""The most valuable feature is the dial-in capability.""The most important feature for me was the iPhone app.""Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality.""I like GoToMeeting because it is lighter than other solutions, such as Webex."

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Cons
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days.""In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this.""Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything.""3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls.""Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose.""Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group.""The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve.""3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

More 3CX Live Chat Cons »

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users.""It is not so stable.""The newer user interface takes a bit longer to get used to.""In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment.""Manageability needs to be improved.""GoToMeeting is too slow, which is why we no longer use it.""The sound quality is good but the video quality needs improvement.""The interface is a little outdated and could be better."

More GoToMeeting Cons »

Pricing and Cost Advice
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license.""There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.""We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing.""The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years.""We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.""The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat Pricing and Cost Advice »

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better.""GoToMeeting is a little bit expensive compared to other products."

More GoToMeeting Pricing and Cost Advice »

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Questions from the Community
Top Answer: The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.
Top Answer: We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is… more »
Top Answer: Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then… more »
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Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
4th
out of 59 in Virtual Meetings
Views
8,976
Comparisons
7,143
Reviews
5
Average Words per Review
763
Rating
8.6
5th
out of 59 in Virtual Meetings
Views
2,197
Comparisons
1,655
Reviews
12
Average Words per Review
434
Rating
8.1
Comparisons
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

Offer
Learn more about 3CX Live Chat
Learn more about GoToMeeting
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Top Industries
REVIEWERS
Comms Service Provider50%
Manufacturing Company13%
Media Company6%
Integrator6%
VISITORS READING REVIEWS
Comms Service Provider36%
Computer Software Company22%
Government5%
Media Company4%
REVIEWERS
Computer Software Company30%
Financial Services Firm30%
Construction Company10%
Legal Firm10%
VISITORS READING REVIEWS
Comms Service Provider20%
Computer Software Company20%
Educational Organization9%
Government7%
Company Size
REVIEWERS
Small Business86%
Midsize Enterprise11%
Large Enterprise3%
REVIEWERS
Small Business81%
Midsize Enterprise13%
Large Enterprise6%
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
540,884 professionals have used our research since 2012.

3CX Live Chat is ranked 4th in Virtual Meetings with 8 reviews while GoToMeeting is ranked 5th in Virtual Meetings with 13 reviews. 3CX Live Chat is rated 8.8, while GoToMeeting is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of GoToMeeting writes "A straightforward setup with good stability and decent pricing". 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Digium Asterisk, whereas GoToMeeting is most compared with Zoom, Skype for Business, TeamViewer, Webex and Office 365.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.