Compare 3CX Live Chat vs. IceWarp

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3CX Live Chat Logo
9,162 views|7,211 comparisons
IceWarp Logo
3,990 views|2,993 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"It is definitely one of the lowest price solutions.""Our licensing is on a yearly basis. There were no additional costs.""The license is based on the number of users."

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Top Answer: IceWarp has multiple applications that are easy to use for many people.
Top Answer: The license is based on the number of users. With all of the features that are available for the users included with the license, it is reasonably priced.
Top Answer: It is underdeveloped with so many features that are available. There are no requirements for new features at this time. I would like to have a trial for mobile applications and more documentation… more »
Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
8th
out of 59 in Virtual Meetings
Views
9,162
Comparisons
7,211
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 18 in Email Applications
Views
3,990
Comparisons
2,993
Reviews
3
Average Words per Review
362
Rating
8.7
Comparisons
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.
Offer
Learn more about 3CX Live Chat
Learn more about IceWarp
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
Marriott, Toyota, Sony, Wendy's, Canon
Top Industries
REVIEWERS
Comms Service Provider57%
Media Company7%
Integrator7%
Security Firm7%
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company20%
Government5%
Media Company5%
VISITORS READING REVIEWS
Comms Service Provider42%
Computer Software Company16%
Government5%
Media Company4%
Company Size
REVIEWERS
Small Business84%
Midsize Enterprise13%
Large Enterprise3%
REVIEWERS
Small Business77%
Midsize Enterprise15%
Large Enterprise8%
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
534,299 professionals have used our research since 2012.

3CX Live Chat is ranked 8th in Virtual Meetings while IceWarp is ranked 4th in Email Applications with 3 reviews. 3CX Live Chat is rated 0.0, while IceWarp is rated 8.6. On the other hand, the top reviewer of IceWarp writes "Feature-rich, stable, easy to use, easy to set up with Outlook Sync, and good collaboration". 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Digium Asterisk, whereas IceWarp is most compared with Microsoft Exchange, Zimbra Collaboration, Microsoft Exchange Online, Kerio Connect and Skype for Business.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.