We performed a comparison between 3CX Live Chat and PGi GlobalMeet based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."With the reporting feature you can get all the incoming and outgoing call details."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"The solution is stable."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX is a reliable solution."
"I am impressed with the tool's production support."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"There should be an option to save some extensions."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The tool is slow in updating changes. It also has a poor dashboard operating system."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while PGi GlobalMeet is ranked 21st in Virtual Meetings with 10 reviews. 3CX Live Chat is rated 8.8, while PGi GlobalMeet is rated 8.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of PGi GlobalMeet writes "Unlike other conferencing services, we've never had any issues with not being able to dial-in or sudden drop-outs when using GlobalMeet Audio". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas PGi GlobalMeet is most compared with Webex.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
