Compare 3CX Live Chat vs. Webex

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3CX Live Chat Logo
9,162 views|7,211 comparisons
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Read 16 Webex reviews.
6,835 views|5,771 comparisons
Top Review
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
536,244 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We have not had any bugs or glitches, the solution is stable.""3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer.""The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.""With the reporting feature you can get all the incoming and outgoing call details."

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"The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected.""The most valuable option is screen sharing.""They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.""We can easily connect the device and create a room and then we can call many devices.""The most valuable aspect of this solution is that it is the easiest for participants to get connected to.""What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.""The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard.""The most valuable feature is the ease of use."

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Cons
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days.""In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this.""The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve.""Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

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"The modification of the email template is not very intuitive.""I would like to see the addition of new features that will add value to the product.""My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.""The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use.""I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.""Better integration with other solutions would benefit Webex.""The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed.""We have had issues where some of the invited participants are not able to join the meeting."

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Pricing and Cost Advice
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license.""There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.""We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.""We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

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"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users.""Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan.""The pricing of this solution is fine and I am satisfied with it."

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Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
8th
out of 59 in Virtual Meetings
Views
9,162
Comparisons
7,211
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
out of 59 in Virtual Meetings
Views
6,835
Comparisons
5,771
Reviews
15
Average Words per Review
349
Rating
8.3
Comparisons
Also Known As
Cisco Spark
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Offer
Learn more about 3CX Live Chat
Learn more about Webex
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Top Industries
REVIEWERS
Comms Service Provider50%
Manufacturing Company13%
Media Company6%
Integrator6%
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company21%
Government5%
Media Company4%
REVIEWERS
Energy/Utilities Company19%
Comms Service Provider19%
Recruiting/Hr Firm13%
Marketing Services Firm6%
VISITORS READING REVIEWS
Comms Service Provider26%
Computer Software Company17%
Government10%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business85%
Midsize Enterprise12%
Large Enterprise3%
REVIEWERS
Small Business48%
Midsize Enterprise15%
Large Enterprise36%
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
536,244 professionals have used our research since 2012.

3CX Live Chat is ranked 8th in Virtual Meetings with 4 reviews while Webex is ranked 3rd in Virtual Meetings with 16 reviews. 3CX Live Chat is rated 9.0, while Webex is rated 8.2. The top reviewer of 3CX Live Chat writes "Is easy to manage and is a very customizable platform". On the other hand, the top reviewer of Webex writes "Screen sharing and remote control help us solve customer problems much faster". 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Skype for Business, whereas Webex is most compared with TeamViewer, Zoom, Huawei Video Conferencing Platform, Skype for Business and PGi GlobalMeet.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.