We performed a comparison between 3CX Live Chat and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It’s straightforward to set up."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"I enjoy being able to make video calls."
"I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."
"Integrates well with other Cisco solutions."
"The most valuable features of the solution are communication, screen sharing, and collaboration."
"It is a scalable solution."
"It is user-friendly."
"I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
"The product's most valuable feature is its ability to integrate with multiple products."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Having a video call would be a nice idea."
"It could be better in terms of providing more options for call recording."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"There should be an option to save some extensions."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The accessibility of the share screen option provided by the product is an area of concern where improvements are required."
"Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool."
"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."
"The interface of Webex should be improved and it is difficult to find information."
"The licensing could be a bit simpler."
"They should integrate the solution with multiple hardware vendors."
"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."
"This solution would be much better if we could install an endpoint and have centralized management."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Webex is ranked 2nd in Virtual Meetings with 109 reviews. 3CX Live Chat is rated 8.8, while Webex is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Webex writes "Easy to set up and connects users remotely with others without a glitch; has a user-friendly platform and good technical support". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Kamailio SIP Server, Fortinet FortiVoice and Digium Asterisk, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Skype for Business, Zoom and Adobe Connect. See our 3CX Live Chat vs. Webex report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
