3CX Live Chat vs Zoho Meeting comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between 3CX Live Chat and Zoho Meeting based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed 3CX Live Chat vs. Zoho Meeting Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone.""Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems.""It’s straightforward to set up.""The solution is stable.""3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.""Mobility features and remote extensions work well.""This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security.""It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

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"I like the tool's video call feature.""The API is much more flexible than other platforms.""One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features.""The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order."

More Zoho Meeting Pros →

Cons
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this.""It could be better in terms of providing more options for call recording.""Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose.""There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences.""You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person.""Some customers want to integrate a CRM solution with 3CX, but it's not compatible.""I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service.""It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

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"They do not have phone support.""I would like to see a chat feature in the solution.""It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting video call.""Maybe the price could be lowered, but people will want a lower price forever."

More Zoho Meeting Cons →

Pricing and Cost Advice
  • "Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • More 3CX Live Chat Pricing and Cost Advice →

  • "Compared to other solutions, the price is not the lowest, but I can say it's competitive. My organization pays for a yearly license for Zoho."
  • "In India, Professional Zoho Meeting for up to 10 participants costs INR 125 per month, and for up to 250 participants, it costs INR 750 per month if billed annually."
  • "The product is not costly like other applications."
  • More Zoho Meeting Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Top Answer:The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
    Top Answer:I like the tool's video call feature.
    Top Answer:I would like to see a chat feature in the solution.
    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    11th
    out of 62 in Virtual Meetings
    Views
    518
    Comparisons
    334
    Reviews
    5
    Average Words per Review
    432
    Rating
    8.0
    17th
    out of 62 in Virtual Meetings
    Views
    488
    Comparisons
    108
    Reviews
    3
    Average Words per Review
    276
    Rating
    8.0
    Comparisons
    Also Known As
    3CX PBX
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat

    Your online meeting and webinar solution
    Engage and train audiences worldwide through live webinars. Deliver presentations, record sessions, and download useful reports. Meet online securely to discuss, present, and collaborate from different locations.

    Sample Customers
    Information Not Available
    Karpagam College of Engineering, Associate Business Service India
    Top Industries
    REVIEWERS
    Comms Service Provider41%
    Financial Services Firm14%
    Manufacturing Company9%
    Media Company5%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Comms Service Provider14%
    Financial Services Firm9%
    Government7%
    VISITORS READING REVIEWS
    Educational Organization77%
    Financial Services Firm6%
    Computer Software Company5%
    Manufacturing Company3%
    Company Size
    REVIEWERS
    Small Business83%
    Midsize Enterprise13%
    Large Enterprise4%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise15%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise78%
    Large Enterprise15%
    Buyer's Guide
    3CX Live Chat vs. Zoho Meeting
    March 2024
    Find out what your peers are saying about 3CX Live Chat vs. Zoho Meeting and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Zoho Meeting is ranked 17th in Virtual Meetings with 4 reviews. 3CX Live Chat is rated 8.8, while Zoho Meeting is rated 8.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoho Meeting writes "Easy to use with good pricing and a nice rescheduling feature". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Zoho Meeting is most compared with Zoom. See our 3CX Live Chat vs. Zoho Meeting report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.