We performed a comparison between 3CX Live Chat and Zoho Meeting based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"It’s straightforward to set up."
"The solution is stable."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"Mobility features and remote extensions work well."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"I like the tool's video call feature."
"The API is much more flexible than other platforms."
"One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features."
"The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"It could be better in terms of providing more options for call recording."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"They do not have phone support."
"I would like to see a chat feature in the solution."
"It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting video call."
"Maybe the price could be lowered, but people will want a lower price forever."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Zoho Meeting is ranked 17th in Virtual Meetings with 4 reviews. 3CX Live Chat is rated 8.8, while Zoho Meeting is rated 8.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoho Meeting writes "Easy to use with good pricing and a nice rescheduling feature". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Zoho Meeting is most compared with Zoom. See our 3CX Live Chat vs. Zoho Meeting report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.