We performed a comparison between 3CX Live Chat and Adobe Connect based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The integration between the video and voice is the most valuable solution."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"With the reporting feature you can get all the incoming and outgoing call details."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"The most critical feature is the POA, but Breakout sessions are definitely my favorite."
"The product has valuable communication features. It also has good performance and stability."
"I like Adobe Connect because of its flexibility."
"It is straightforward to set up."
"Screen share and document share are good features."
"The solution can scale well."
"It trains providers for on-premise deployment in several locations."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Having a video call would be a nice idea."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"There should be an option to save some extensions."
"The support team can appear to be condescending."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"We would like to see support for exportable files that have been uploaded into Adobe Connect as templates for activities."
"It needs faster and easier upgrades."
"The price is a problem."
"Interface and layout options could be improved."
"Other solutions have more marketing and more visibility. Nobody knows Adobe Connect exists."
"Adobe's products are difficult to grasp."
"We encounter issues while connecting headphones via Bluetooth. This particular area needs improvement."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Adobe Connect is ranked 13th in Virtual Meetings with 10 reviews. 3CX Live Chat is rated 8.8, while Adobe Connect is rated 8.6. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Adobe Connect writes "User-friendly layout with a nice virtual meeting experience and good reliability". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Adobe Connect is most compared with GoToMeeting, Zoom, TeamViewer, InterCall Unified Meeting and Webex. See our 3CX Live Chat vs. Adobe Connect report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
