We performed a comparison between 3CX Live Chat and Avaya Aura [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."3CX is a reliable solution."
"With the reporting feature you can get all the incoming and outgoing call details."
"The solution is stable."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The integration between the video and voice is the most valuable solution."
"The most valuable features of this solution are its flexibility, scalability and most of all the stability."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Its features for scheduling and generating reports need improvement."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"This solution needs to be made more cloud-centric."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Avaya Aura [EOL] doesn't meet the minimum requirements to be ranked in Unified Communications. 3CX Live Chat is rated 8.8, while Avaya Aura [EOL] is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Avaya Aura [EOL] writes "Can enable any organization to become agile and dynamic in unified communications". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Avaya Aura [EOL] is most compared with .
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