"It’s straightforward to set up."
"The solution is stable."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"We have not had any bugs or glitches, the solution is stable."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The most valuable feature is VoIP because it gave us the technological independence required at the time."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"It could be better in terms of providing more options for call recording."
"The support team can appear to be condescending."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"This solution needs better mobile support, with free apps integration for Voice Communication."
Earn 20 points
3CX Live Chat is ranked 1st in IP PBX with 54 reviews while Avaya BCM [EOL] doesn't meet the minimum requirements to be ranked in IP PBX. 3CX Live Chat is rated 8.8, while Avaya BCM [EOL] is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Avaya BCM [EOL] writes "Provides our VoIP services, giving us more control over our communications network". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Avaya BCM [EOL] is most compared with .
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