"The integration between the video and voice is the most valuable solution."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"3CX is a reliable solution."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The most valuable feature is VoIP because it gave us the technological independence required at the time."
"There should be an option to save some extensions."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Its features for scheduling and generating reports need improvement."
"It could be better in terms of providing more options for call recording."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"This solution needs better mobile support, with free apps integration for Voice Communication."
Earn 20 points
3CX Live Chat is ranked 1st in IP PBX with 54 reviews while Avaya BCM [EOL] doesn't meet the minimum requirements to be ranked in IP PBX. 3CX Live Chat is rated 8.8, while Avaya BCM [EOL] is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Avaya BCM [EOL] writes "Provides our VoIP services, giving us more control over our communications network". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Webex, Cisco VoIP PBX, Fortinet FortiVoice and Kamailio SIP Server, whereas Avaya BCM [EOL] is most compared with .
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