We performed a comparison between 3CX Live Chat and Blackboard Learning Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."We have not had any bugs or glitches, the solution is stable."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"Mobility features and remote extensions work well."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"It encompasses various components, including course delivery modules, content management, community engagement features, digital classrooms, and mobile integration."
"It is scalable."
"Blackboard enables instructors to collectively gather all the grading data into one place. If students upload content or post it to a Google Doc, I can do my grading and calculate the grades. It is an excellent holding place for all of that data"
"One of the most important features is the possibility of creating unlimited subdomains."
"The modules and courses are flexible."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"There should be an option to save some extensions."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The solution is not flexible."
"Blackboard has limitations in terms of delivering content and assessing student assignments because it can't handle large file sizes. It's also limited in its ability to track student activity. Instructors can see the student's most recent login, but they can't follow the activity."
"The system falls short in terms of managing assessments and exams effectively."
"The solution must provide better integration with third-party software."
"It would be ideal to create a more responsive or more intuitive template for access from telephones or tablets."
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3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Blackboard Learning Management is ranked 8th in Learning Management Systems (LMS) with 6 reviews. 3CX Live Chat is rated 8.8, while Blackboard Learning Management is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Blackboard Learning Management writes "Expandable with good real-time live interactions but is very expensive". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Fortinet FortiVoice and Kamailio SIP Server, whereas Blackboard Learning Management is most compared with Google Classroom, CYPHER Learning and ELITE LMS.
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