Compare 3CX vs. ChatX Live Assist 365

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3CX Logo
10,143 views|7,770 comparisons
ChatX Live Assist 365 Logo
233 views|170 comparisons
Ranking
1st
out of 20 in Live Chat
Views
10,143
Comparisons
7,770
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 20 in Live Chat
Views
233
Comparisons
170
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

CafeX Live Assist provides customers live access to experts right from your website and apps with screen sharing, video chat, co-browse and more. It provides with a simple code to start co-browsing immediately from a browser or mobile app without installation and telephony integration. Unlike most co-browsing technologies, CafeX avoids sharing the Document Object Model (DOM) between the user and the expert, because DOM can create browser compatibility issues and lacks support for native mobile apps. CafeX's unique technology supports co-browsing on iOS and Android and avoids formatting inconsistencies between browsers. Live Assist ensures that sensitive information, fields and regions are hidden from the expert's view. This enterprise-ready solution also works with existing business collaboration systems to ensure IT investments are protected.

Offer
Learn more about 3CX
Learn more about ChatX Live Assist 365
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
JurisLink
Top Industries
REVIEWERS
Comms Service Provider57%
Media Company7%
Integrator7%
Security Firm7%
VISITORS READING REVIEWS
Comms Service Provider39%
Computer Software Company18%
Media Company6%
Government4%
No Data Available
Company Size
REVIEWERS
Small Business84%
Midsize Enterprise13%
Large Enterprise3%
No Data Available

3CX is ranked 1st in Live Chat while ChatX Live Assist 365 is ranked 5th in Live Chat. 3CX is rated 0.0, while ChatX Live Assist 365 is rated 0.0. On the other hand, 3CX is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Digium Asterisk, whereas ChatX Live Assist 365 is most compared with LivePerson and LiveChat.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.