We performed a comparison between 3CX Live Chat and Comm100 Live Chat based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat."The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The integration between the video and voice is the most valuable solution."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"Mobility features and remote extensions work well."
"We have not had any bugs or glitches, the solution is stable."
"The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"The support team can appear to be condescending."
"The system's stability could use an upgrade, it has a tendency to glitch sometimes."
3CX Live Chat is ranked 1st in Live Chat with 54 reviews while Comm100 Live Chat is ranked 5th in Live Chat with 2 reviews. 3CX Live Chat is rated 8.8, while Comm100 Live Chat is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Comm100 Live Chat writes "Great monitoring and chat features". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Comm100 Live Chat is most compared with .
See our list of best Live Chat vendors.
We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
