We performed a comparison between 3CX Live Chat and Genesys PureConnect based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"Mobility features and remote extensions work well."
"The solution is stable."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The integration between the video and voice is the most valuable solution."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"With the reporting feature you can get all the incoming and outgoing call details."
"Can integrate with a lot of gateways in voice."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"It could be better in terms of providing more options for call recording."
"Having a video call would be a nice idea."
"Customer support can sometimes be delayed."
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. 3CX Live Chat is rated 8.8, while Genesys PureConnect is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.
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