We performed a comparison between 3CX Live Chat and Google Hangouts based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The integration between the video and voice is the most valuable solution."
"We have not had any bugs or glitches, the solution is stable."
"Mobility features and remote extensions work well."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX is a reliable solution."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"It's integration with Google is the valuable feature."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"The initial setup is very easy."
"It is easy to use, and we don't need to make a lot of configurations."
"The initial setup is very easy."
"The ease of navigation is good, as we can easily share data and screens."
"Very good voice and video calling options."
"It has efficient recording features."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"It could be better in terms of providing more options for call recording."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Having a video call would be a nice idea."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"Google Hangouts is not good enough to be used in a professional environment or for some official work, especially when compared to a product like Microsoft Teams."
"Google Hangouts restricts you to those with a Gmail account."
"Can be improved by including a larger library of video filters and adding custom filters."
"In the next release, I would like to see call recording made available."
"One area where I see room for improvement in Google Hangout is the voice quality during meetings."
"Google Hangouts could work on making the service better for slow connections."
"We don’t have any complaints."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Google Hangouts is ranked 6th in Virtual Meetings with 51 reviews. 3CX Live Chat is rated 8.8, while Google Hangouts is rated 8.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Google Hangouts writes "A tool for personal use with good screen-sharing capabilities". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Google Hangouts is most compared with Zoom. See our 3CX Live Chat vs. Google Hangouts report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
