We performed a comparison between 3CX Live Chat and GoToMeeting based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"Mobility features and remote extensions work well."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"With the reporting feature you can get all the incoming and outgoing call details."
"The key advantage of GoToMeeting is the ability to use it without installing anything."
"It's cost-effective."
"The solution worked well specifically for audio meetings."
"The most valuable feature is the dial-in capability."
"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"There is no lagging and the meeting interaction is seamless."
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"It could be better in terms of providing more options for call recording."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The solution could scale a bit easier if you need to add more people to meetings."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"The newer user interface takes a bit longer to get used to."
"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."
"The interface is a little outdated and could be better."
"It is not so stable."
"GoToMeeting is too slow, which is why we no longer use it."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while GoToMeeting is ranked 10th in Virtual Meetings with 24 reviews. 3CX Live Chat is rated 8.8, while GoToMeeting is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Fortinet FortiVoice and Kamailio SIP Server, whereas GoToMeeting is most compared with Skype for Business, TeamViewer, Adobe Connect, Zoom and BlueJeans Meetings. See our 3CX Live Chat vs. GoToMeeting report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
