We performed a comparison between 3CX Live Chat and HCL Sametime based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."We have not had any bugs or glitches, the solution is stable."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"It’s straightforward to set up."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."
"The support team can appear to be condescending."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"Having a video call would be a nice idea."
"Its features for scheduling and generating reports need improvement."
"The webinar should be integrated into Sametime for a larger number of participants."
Earn 20 points
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while HCL Sametime is ranked 26th in Virtual Meetings. 3CX Live Chat is rated 8.8, while HCL Sametime is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of HCL Sametime writes "Easily communicate and share files with colleagues". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas HCL Sametime is most compared with Zoom.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.